Digital Systems Specialist - Lacey Administration Center

Job Details

Level: Experienced

Job Location: Lacey Branch and Admin - Lacey, WA

Position Type: Full Time

Education Level: High School

Salary Range: $24.04 - $26.45 Hourly

Job Shift: Day

Job Category: Banking

Description

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 8 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for supporting the Bank's digital product strategy through the implementation of new technology and enhancement of current functionality. The position will require a technical mindset with strong collaboration skills. You will be working with diverse cross-functional teams to ensure products are launched on schedule, meet the Bank's business objectives, and provide a WOW experience to our customers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Function as the subject matter expert for our digital banking products; to include Business Online and Mobile Banking, Bill Pay, Business Mobile Deposit, Merchant Remote Deposit Capture, and Positive Pay.

• Triage, and resolve, escalated customer issues which impact the usability and functionality of the Bank's digital systems.

• Act as the voice of the customer by understanding business strategies and objectives and contextualizing them for vendors and internal stakeholders.

• Prioritize competing initiatives to meet tight deadlines while using data and analysis to support decision making.

• Collaborate with cross-functional teams to launch new digital products and implement enhancements for existing products.

• Participate in the creation and updating of processes, procedures, and risk assessments.

• Demonstrate professional oral and written communication skills and follow-up when corresponding with internal and external stakeholders.

• Support testing activities for installations, upgrades, and launches of digital banking systems.

• Identify weaknesses in current digital products or processes and provide recommendations to management that would improve the customer or employee experience.

• Construct monthly dashboards which highlight the growth of the Bank's digital products.

• Perform other duties as assigned.

YOU WILL BE ELIGIBLE FOR

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long- and short-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

Qualifications

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent and at least three years banking experience and/or experience within a financial institution, experience preferably in the area Digital Products or Online Support.

• Experience with Fiserv and/or NCR products preferred.

• Ability to multitask and prioritize job responsibilities while maintaining organization.

• Proficient oral and written communication skills.

• Excellent analytical and project management skills.

• Ability to work with minimal supervision.

• Must be bondable

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and can learn other programs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must have full range of motion and be able to bend, squat, and crawl when installing equipment.

• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to interact frequently with the public.

• Occasional travel, after-hours, and weekend work is required.