Digital Support Team Lead

Emprise Bank Wichita , KS 67203

Posted 1 week ago

At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking a Digital Support Team Lead Specialist to join our team in Wichita, KS. In this role, you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, digital payment support, and consultative selling.

A successful candidate will have:

  • Exemplary customer service experience
  • Confident and articulate communications skills
  • Initiative and strong work ethic
  • Problem resolution skills
  • Strong attention to detail
  • An understanding of and commitment to our values
  • Attitude and aptitude to engage in continuous development

Essential functions of the role:

  • Engage with customers to recommend products and services based on their financial needs
  • Provide technical support for customers on digital inquiries
  • Monitor, process, and complete transactions and appropriate documentation per customers request
  • Monitor electronic communication from multiple digital channels
  • Escalate issues and notify other departments as necessary
  • Build rapport and establish trust with clients and team members
  • Effectively apply product and market knowledge to create solutions for customer objectives
  • Create an environment that motivates employees to achieve goals, provide consistent coaching and timely feedback
  • Other duties as outlined within the scope of the job

Emprise Bank remains committed to the health and well-being of our employees, candidates, customers and communities. We have implemented the following measures to do our part as an employer in fighting COVID-19:

  • Precautionary measures to ensure the safety of our employees and customers
  • Maintaining social distance by limiting the number of customers in our lobbies
  • Physical barriers for added protection
  • Additional sanitation stations available for customer use
  • Innovative digitized customer touch points to reduce in person contacts

Requirements

  • High school diploma or equivalent required
  • 2+ years of customer service experience required
  • Successfully pass a credit check required
  • 1+ years of bank experience required
  • Previous sales experience preferred
  • Proficiency with large server based applications and Microsoft Office products preferred

Hours:

40 hours any shift during that time

Monday Friday: 7:30 AM 8:05 PM (hours will vary)

Saturday: 8:30 AM 2:00 PM (Rotating)

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

Emprise Bank employees will tell you:

I am valued and appreciated.

"I am trusted with responsibility."

"There is constant recognition for a job well done."

I work reasonable hours that let me get home to my family every night.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

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Digital Support Team Lead

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