Digital Sales Manager

Join The #1 Furniture Company-Join The #1 Furniture Brand

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.

DIGITAL SALES MANAGER

Summary

• The Digital Sales Manager is responsible for building and supporting a high performing sales culture, maintaining a strategic view of team talent needs, recruiting, and developing talent, analyzing relevant data to inform digital sales-specific strategies, being role model and champion for Ashley's Core & Growth Values to create a strong brand perception so that the digital sales team, chat channel and trade program becomes the destination of choice for home furnishing needs.

• The Digital Sales Manager is a role model for building and maintaining the guest relationships that are the foundation of the Company's retail sales success. This position hires, trains, supervises, and develops a global digital sales team in the implementation of the Company's sales approach, oversees overall operational functions of the store, and maintains compliance with the Company's policies and operating procedures to ensure the delivery of an exceptional online chat experience for every guest that results in increased sales, profitability and customer loyalty.

Primary Job Functions

Leadership and Team Management

• Recruit, onboard, train, supervise, develop, and motivate a global team of assistant managers, agents, and support staff.

• Cultivate a positive and collaborative work environment that fosters high performance and low turnover.

• Manage and design staffing schedule levels to meet customer demand and minimize cost.

• Conduct or oversee performance reviews and provide ongoing coaching and development opportunities.

• Ensure strategic engagement - e.g. lead huddles that align every decision in the team with the company strategy.

• Serve as a role model of Ashley's Core & Growth Values.

• Design/shape the vision for training content provided to all associates.

Sales and Revenue Growth

• Develop and implement strategies to achieve sales targets and exceed revenue goals.

• Analyze sales data and identify areas for improvement.

• Motivate and coach team to deliver exceptional customer service and close sales.

• Develop sales and profit goals.

• Help establish Ashley as the premier destination in the online chat market for home furnishings.

• Have a strong understanding of digital selling system/ standards for selling aligned to company strategy - high performing sales culture.

• Use of analytics/ insights to take advantage of hidden opportunities/ improve selling.

• Sell consistently to every guest and align selling strategy with company standards (e.g. we are not a discount seller)

Digital Operations Management

• Ensure smooth operation of all sales chat functions and business initiatives as applicable.

• Create enticing guest experience (e.g. knowing what "good" looks like and partnering with cross collaborative teams to optimize) and consistent maintenance of the guest experience.

• Help create general associate standards and support for the guest.

• Participate in training program for sales and operations activities (e.g. selling is more than just active engagement with the guest - team and customer experience must be set to win)

• Provide relevant insights on offers, assortment and selling process/ standards, etc. to ensure success is expanded.

• Pursue opportunities to reduce waste (cost) and enable reinvestment in the business (growth)

• ·Continuous competitive analysis to keep Ashley top of mind to guest.

Customer Service Excellence

• Foster a customer-centric culture throughout the guest experience.

• Exceed customer expectations by providing exceptional service and resolving any issues promptly and professionally.

• Empower team to resolve customer issues efficiently and with empathy.

• Track and analyze customer feedback to identify areas for improvement.

• Develop and maintain strong relationships with customers, building loyalty and repeat business.

• Customer Engagement/ Full Customer Lifecycle Management

Financial Management and Budgeting

• Develop and manage KPI's budgets, ensuring efficient and responsible use of resources.

• Monitor key financial metrics and track progress against targets.

• Report financial performance to management.

• Demonstrate the company's core growth values in the performance of all job functions.

Job Qualifications

Education

: Associate degree in Business Administration or related field or equivalent work experience-Required

Experience:

• 5 years' experience in retail sales, Required

• Supervisory/Management experience, Required

• Digital Online Sales experience. Preferred

Licenses or Certifications: None

Knowledge, Skills and Abilities

• Strong knowledge & technical agility in an online based environment.

• Strong knowledge of furniture products and styles.

• Strong business knowledge with basic financial acumen.

• Exceptional relationship building skills.

• Excellent interpersonal skills Excellent verbal and written communication skills Strong attention to detail Effective time management and organizational skills .

• Work independently as well as in a team environment Analytical and problem-solving skills

• Maintain confidentiality Working knowledge of Continuous Improvement Handle multiple projects simultaneously within established time constraints

• Proficient computer skills, including experience with Microsoft Office Suite, internet Proficient with various mobile devices

• Perform under strong demands in a fast-paced environment

• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect Display empathy, understanding and patience with employees and external customers

• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

Schedule Expectations

Occasional Domestic & International Travel.

Flexible and willing to work extended hours when necessary

Apply today and find your home at Ashley!

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program Paid Vacation, Holidays, and Your Birthday off Generous Employee Discount on home furnishings.

• Professional Development Opportunities Ashley Wellness Centers (location specific) and Medical Tourism Telehealth 401(k) and Profit Sharing Life Insurance

Our Core Values:

• Honesty & Integrity, Passion, Drive, Discipline, Continuous Improvement/Operational Excellence, Dirty Fingernail, Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.