Digital Product Research Specialist

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

Ford Motor Company seeks a research specialist to join our digital product team. This person will play a crucial role in connecting product managers with customers. They should be a passionate Researcher, hyper-focused on the end-to-end customer journey.

Ensure product managers apply appropriate research methods that align with the product discovery process. Demonstrate the ability to direct strategic research studies that meet tight deadlines and achieve successful outcomes autonomously. Coordinate and define research approaches that uncover valuable customer insights that continuously drive product enhancements.

Ford Motor Company seeks a research specialist to join our digital product team. This person will play a crucial role in connecting product managers with customers. They should be a passionate Researcher, hyper-focused on the end-to-end customer journey. Ensure product managers apply appropriate research methods that align with the product discovery process. Demonstrate the ability to direct strategic research studies that meet tight deadlines and achieve successful outcomes autonomously. Coordinate and define research approaches that uncover valuable customer insights that continuously drive product enhancements.

What you'll do...

• Collaborate with Product Managers to facilitate, implement, and manage research requests.

• Analyze research needs and objectives at each product lifecycle stage to determine an appropriate research strategy.

• Exhibit a passion for research, helping to define research vision and goals to improve our digital products.

• Own and manage research timelines with strategic thinking and effective communication.

• Build strong relationships and research strategies with cross-functional teams.

• Teach, develop, implement, review, and standardize the automation of internal processes to increase throughput.

• Translate customer feedback into valuable product insights.

• Drive innovation based on customer research.

• Standardize and automate internal processes for increased efficiency.

• Provide executive-level customer service with minimal supervision in a fast-paced environment.

What you'll do...

• Collaborate with Product Managers to facilitate, implement, and manage research requests.

• Analyze research needs and objectives at each product lifecycle stage to determine an appropriate research strategy.

• Exhibit a passion for research, helping to define research vision and goals to improve our digital products.

• Own and manage research timelines with strategic thinking and effective communication.

• Build strong relationships and research strategies with cross-functional teams.

• Teach, develop, implement, review, and standardize the automation of internal processes to increase throughput.

• Translate customer feedback into valuable product insights.

• Drive innovation based on customer research.

• Standardize and automate internal processes for increased efficiency.

• Provide executive-level customer service with minimal supervision in a fast-paced environment.