Digital Product Owner

First Entertainment Credit Union is looking for a Digital Product Owner who will champion the Digital Banking vision and supports strategic initiatives and day-to day activities. The ideal candidate will have the responsibility for the support and implementation of digital initiatives within the organization.

The Digital Product Owner will partner with internal and external resources to enhance Digital member experiences, increasing adoption of the Digital Channel and ensuring our technology supports members' current and future needs.

This is a full-time, hybrid opportunity reporting to the Director, Digital Experience and is based in Hollywood, CA. The minimum and maximum salary range for this position is 92,953.95 $ to $139,430.93 in California. The target starting pay is between $92,953.95 to $116,192.44.

Responsibilities

• Own & support the Digital Experience ecosystem of products & services (including but not limited to Alkami, MeridianLink and additional vendors); ensure continued growth in channel adoption; maintain channel metrics, monitor, collect and report on member feedback.

• Monitor and report on the effectiveness of all Digital Banking services, including but not limited to Online & Mobile Banking platforms, Bill Payer, Digital Wallets, online.

• Interpret data, create, and maintain KPI reports/data visualization, analyzes result, provide on-going reporting related to Digital Experience Channel.

• Control and apply configuration changes and provide software application support for assigned digital products.

• Gather, analyze, and present data related to channel performance, member satisfaction, market intelligence and KPI's.

• Manage and lead the execution of digital roadmap, which may include owning project meetings, time, budget spend, and quality standards to ensure successful integration and communication across all stakeholders.

• Communicate, develop, and share information about program changes and enhancements to staff, as necessary and ensures staff is kept up to date and trained on enhancements.

• Engage and collaborate with staff in other departments on any improvement areas relating to Digital Banking services.

• Produce relevant guides, procedures and other written material designed to prepare staff for changes, increase their knowledge in products and respond to objections and complaints.

• Perform other duties as assigned.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation+ Inclusivity + One Team], and we expect you to uphold them.

Requirements

• An associate degree in Information Technology/Systems, Business Administration or equivalent work experience required. Bachelor's degree preferred.

• A minimum of 2 to 5 years of work-related experience in a full-service financial institution or experience in a related position in a related field.

• At least one (1) year of work experience in project management and Software Development Life Cycle including analysis, development, testing, deployment, and maintenance.

• Ability to understand and represent the voice of our members in the product life cycle phases.

• Excellent project and time management skills with ability to lead multiple projects, tasks and priorities; meeting established timeframes, strategies, and tactics.

• Knowledge and ability to work with iOS, Android, or other mobile & online software applications.

• Working knowledge of HTML language and commonly used Browsers applications.

• Working knowledge of creating application diagrams such as data/workflow diagrams

• In-depth knowledge of Credit Union regulations, products and services, procedures and guidelines, and field of membership requirements.

• Effective communication skills across all levels of audience.

• Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).

Our Benefits and Perks

• Rich healthcare benefits and retirement plans, including profit sharing opportunities.

• Market competitive pay and bonus earning potentials.

• Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave and more.

• Robust Learning and Development programs to support personal and professional growth.

• Tuition and Education reimbursement program up to $5,250 annually.

• Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.

• Employee-only financial readiness offerings (discounts on loan rates and fee waivers).

• Various stipends and accommodations to support an agile work model.

• Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.

• Unlimited referral bonus earning potential up to $5,000.

• Team building and cross functional events throughout the year, and more!

Who We Are

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.

Our Hiring Philosophy

First Entertainment Credit Union supports Pay Transparency and considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy.

First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at FirstEntPeopleOps@firstent.org.