Digital Product Manager, Tools

Face Reality Skincare was created with one goal: to give people clear skin and confidence. With

over 50 million people managing the physical and emotional toll of acne, we made it our

mission to develop an effective way to achieve clear skin through adaptive, expert guidance by

trained estheticians and premium formulas that use only tested, safe ingredients. We are

dedicated to giving not just real results but celebrating people and their skin at every part of

their journey.

Our Core Values: Integrity, Inclusive, Collaborative, Adaptive, Accessible

Our supportive business model ensures that everyone has a clear path to success and growth.

We foster an inclusive space in which people are valued for who they are and are encouraged

to collaborate to see goals fully realized. Fostering an open, honest culture gives us the

opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive

allows us to remain responsive to the everchanging world. Doing right, even if it is difficult, is of

the utmost importance.

Position Overview:

The Digital Product Manager, Tools is responsible for implementing best-in-class tools and

platform initiatives to drive growth and productivity for Face Reality's B2C and B2B channels.

This position will work with the Director of Digital Product and cross-functional partners to

develop and execute critical road map objectives to support business priorities. The role

requires a flexible problem solver with technical skills and experience building products

customers love. This is a hybrid position where you will work on-site in Danville Tuesdays-

Thursdays and remotely Mondays and Fridays. This position reports to: Director of Digital Product.

Responsibilities:

• Help develop and deliver on the digital roadmap by working with cross-functional teams

to understand and articulate requirements, prototype solutions, and deliver strategic

initiatives across our B2C and B2B channels

• Serve as the digital lead and key partner for Growth Marketing, Brand Marketing, Sales,

and Success teams

• Define scope for features, enhancements, and large-scale initiatives to ensure the

seamless delivery of features and functionality across different tools and applications

• Work closely with the creative design team to provide input and direction on UX design

concepts to ensure we deliver easy to use experiences that are on brand

• Research and make recommendations on off the shelf tools or custom-built applications

that support business strategy in a way that is scalable for our growing business

• Monitor advancements in loyalty and e-learning space, as well as competitive

landscape, for opportunities and new ideas to improve our customer's digital

experience and revenue generation (Shopify apps, new platform releases etc)

• Track product KPIs and make recommendations based on user behavior for how we can

further evolve the experiences.

Qualifications:

• Bachelor's degree in relevant field
• 5+ years of direct digital product management experience preferably in the B2B and B2C

space, 2+ years building high-quality consumer-facing products people love

• Experience managing building and managing tools and applications, ideally in B2B space

• Cross-functional team player with a track record of building positive relationships, and

influencing without authority

• Experience working with external agencies and development partners to customize and

or build end user experiences

• A strong sense for product prioritization and sequencing driven by instincts, input from

key partners, and informed by data

• Proven record of taking ownership and driving meaningful results for key initiatives

• Expert communication skills, with an ability to articulate complex technical concepts with brevity to a variety of stakeholders at the executive level

• A passion for learning about loyalty, e-learning, and e-commerce advancements, trend and innovative technologies

• Strong quantitative, analytical, and problem-solving skills including experience with planning and learning from experiments

• Business acumen: you're able to understand key drivers of our business and how our products can best deliver business value

Bonus if experienced in any of the following:

• Loyalty, E-learning, Commissions Engines, Community Platforms and/or Affiliate Programs

Salary: $120,000 - $130,000 plus bonus and full benefits