Digital Product Manager, Operations

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

ROLE SUMMARY

Northern Trust Asset Management (NTAM) is a trillion dollar investment management firm entrusted by investors around the globe to help them navigate changing market environments, so they can confidently realize their long-term objectives.

NTAM is on a journey to deliver leading edge data-enabled digital capabilities to meet the growing needs of its clients and investors. We are looking for a product leader to drive the vision, build, deploy and manage capabilities with speed and at scale. This role will include collaborating with business, technology and enterprise stakeholders to develop a digital product roadmap, identify talent to execute, and measure impact, adoption and engagement. The successful candidate will have a proven track record of delivering digital capabilities in financial services along with strong commercial acumen.

PRIMARY DUTIES AND RESPONSIBILITIES

Lead the creation of world-class Products within Operations to meet the growing needs of the NTAM business. Responsibilities include:

• Lead the development of a multi-year digital roadmap to support business strategy for Operations-related capabilities, inclusive of technology, data and operational processes

• Maintain quarterly & annual roadmaps to deliver continuous business value while measuring outcomes such as revenue generation, cost optimization, and improved customer experience

• Design product features by synthesizing client feedback and market intelligence. Build products that are scalable, resilient, available, flexible, and elegantly address business needs

• Collaborate closely with internal and external technology partners to prioritize work and efficiently execute

• Gather iterative product feedback through product roadshows, launches, demos, etc.

• Leverage metrics to drive engagement, adoption, and customer satisfaction. Develop and monitor KPIs to measure the effectiveness of product spend and ensure investments in systems and process enhancements deliver value

• Partner with the Data Office to ensure products adhere to enterprise data governance standards

• Stay up to date on trends in Asset Management and Digital Product Management

NECESSARY KNOWLEDGE AND SKILLS

• Expertise and passion for Product Management

• Detailed understanding of the Asset Management business including multiple asset classes and financial technology systems

• Highly skilled at managing competing priorities to deliver as part of a collaborative cross-functional team

• Strong consultative skills ranging from gathering market and competitor insights, problem solving, analytics, strategy development, influencing, facilitation, managing conflicts, and consensus building

• Broad technology knowledge across software systems and solutions development

• Experience delivering change on SaaS platforms such as Eagle Access & Aladdin preferred

• Data visualization tools such as Power BI, Tableau, etc.

• Demonstrates client focus and drives outstanding UI/UX via creation and implementation of client journeys and user-centered design

• Thorough understanding of Scaled Agile and Scrum practices

• Global outlook with sensitivity and awareness of social and cultural differences

NECESSARY EXPERIENCE AND EDUCATION

• Highly motivated and experienced senior leader with 8+ years of experience driving Digital Products in Asset Management or Wealth Management

• Exceptional track record delivering successful digital products

• Expertise in Client Onboarding is strongly preferred. Experience in OCIO, Liquidity Solutions, Client Reporting, and other Operations-heavy domains is desirable

• Bachelor's in engineering, computer science, or equivalent career experience is required. MBA or CFA is a plus but not required

Salary Range:

$114,700 - $154,800

Salary range is an estimate of base pay. Northern Trust provides a comprehensive benefits package, including retirement and pension plan contributions, health and welfare benefits, paid time off, parental and caregiver leave, life insurance, and other wellbeing benefits.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.