Digital Product Manager

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

Your Opportunity

At CDW, the customer is central to everything we do. As the leading IT solutions provider, we strive to deliver digital experiences that position CDW as the single place where a customer can plan, buy, and manage their IT investments with expert advice and service. We want to make the complex work of IT Management surprisingly simple. CDW Product Managers play a critical role by connecting the strategies across the business, our technology and user experience. They identify opportunities, translate them for others from marketing to engineering, and move with speed toward better products that deliver outcomes for the entire organization.

Reporting directly to the Director of Customer Digital Product, the Product Manager will lead the product strategy for the Product Display Page of CDW.com. Leveraging your product management skills & expertise, you will partner closely with internal and external teams to execute on the product strategy and roadmap.

From strategy to implementation to optimization, we are on a journey to create industry-leading digital experiences for our customers. Are you interested in shaping the product strategy, vision and roadmap impacting experiences across the digital ecosystem? Are you obsessed with solving for customer needs and passionate about the customer experience? Are you a strategic thinker that also cares about the details? We would love to talk to you about this role!

Areas of Focus

• Be the internal subject matter expert for all things Product Page related on CDW.com

• Establish and implement product data standards and best practices in order to optimize customer decision making on the Product Display Page

• Develop measurement plans and dashboards; monitor Product Display Page metrics and KPIs

• Review and interpret onsite feedback; translate findings into strategic action

• Benchmark our experience versus its competitors; translate findings into strategic action

• Manage & execute the digital product strategy

What you are good at

Be a visionary

• Identify strategic objectives and prioritize them

• Anticipate and identify opportunities and customer needs based on research, competitive intelligence and stakeholder priorities

• Articulate your strategy, vision and recommendations effectively to stakeholders at all levels of the organization - from the executive to individual contributor level

Drive to outcomes

• Define a roadmap that supports strategic objectives and priorities

• Be a strong voice within the team for using qualitative and quantitative data to drive decision making

• Define and manage to key performance indicators (KPIs) at a product and feature level

Coach and shape a product management team

• Lead others to drive to outcomes and achieve results

• Help team members develop and add "tools to their product management toolbox"

• Set goals and expectations for performance

• Recognize the contributions of the team and provide feedback that helps the team grow

Drive operational excellence

• Collaborate with stakeholders in diverse functional areas within the organization that participate in the product development lifecycle

• Recommend and implement changes to how workflows across the organization and the team collaborates with cross-functional partners

• Identify process improvements across teams to create best practices

What you have

• Bachelor's degree and 5+ years digital product management experience, Master's degree is a plus

• eCommerce experience, either in B2B or B2C

• Solid product management skills with knowledge of agile software development processes and best practices, SAFe experience/certification is a plus

• Effective people manager (direct or indirect) with demonstrated ability to lead highly engaged and effective teams both onshore and offshore

• Excellent written and verbal communication skills, including being able to synthesize data, develop recommendations and communicate them at an executive level, and influence and persuade partners and stakeholders

• Strong analytical and problem-solving skills with the ability to identify opportunities and execute to meet strategic objectives

• Effective relationship builder with the ability to partner cross-functionally and work effectively with various levels of the organization

• Comfort with ambiguity and an ability to learn quickly and thrive in a complex, dynamic environment

• Intellectual curiosity to continually measure performance of the mobile channel against KPIs and readjust as the business evolves

• Familiarity with testing and optimization tools, including execution of A/B tests and interpreting results to make informed product decisions.

• Self-starter with outstanding organizational skills

• Willing to travel up to 10% of the time for business purposes (within state and out of state)

About us

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.

CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/