Digital Operations Specialist

University Of Chicago Chicago , IL 60602

Posted 6 months ago

Please make sure to read the job posting in its entirety as it reflects both the University roles and responsibilities, followed by the specific description.

3035504 Bus-Marketing-Interactive

About the Unit

The University of Chicago Booth School of Business is the second-oldest school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 50,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit:

Job Family


Responsible for planning, preparing, publishing, and disseminating University sponsored information both internally and externally. Prepares written, graphical, audio, and visual material to support the communications to press and government agencies.

Career Track and Job Level

Social & Digital Media

Develops marketing, merchandising and creative strategies and affiliated programs to promote the organization through the internet, social media or other digital channels. Manages the implementation of digital and social media marketing programs and analyzes their effectiveness. Builds brand identification through the penetration of social media, search engines, and portal sites, and tracks usage trends of the organization's websites and social networks. Develops and maintains website graphical design and ensures that content of the organization's website and social networking sites is up-to-date.

P2: Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.

Role Impact

Individual Contributor


The job plans, prepares and disseminates information through the internet, social media or other digital channels designed to keep the public informed of the University's perspectives, programs, and accomplishments. Work is performed with a moderate level of guidance, and typically includes marketing, press relations, creative editorial and design services, and internal communications.

  1. Plans, develops and disseminates information designed to keep the public informed of the organization's programs, accomplishments, or point of view, with moderate levels of guidance and direction., 2) Accomplishes assigned duties through two or more of the following: written communications; visual/graphic media, which may include Web site development and maintenance; avenues of digital communications and social media. The incumbent is still acquiring higher-level knowledge and skills., 3) Solves a range of straightforward problems, as work assignments are difficult and broad in nature, usually requiring originality and ingenuity. Manage digital and social media assets (including routine website maintenance); compiles and analyzes relevant metrics based on established strategic goals., 4) Continues to build knowledge of the University, processes and customers., 5) Performs other related work as needed.

Unit-Specific Responsibilities

  1. The Digital Operations Specialist is responsible for contributing to the development, maintenance, and evolution of a fresh, functional, and compelling online presence across all digital marketing platforms and mediums ensuring that they also clearly convey Chicago Booth's brand image.
  2. Assists in managing the end-to-end internal partner maintenance and support experience across all of Chicago Booth's internal and external digital marketing vehicles, including websites, email, and third-party digital tools.
  3. Develop and manage processes necessary to manage the entire lifecycle of internal partner experiences with digital marketing tactics, tools, and services (websites, emails, blogs, etc.).
  4. Manage support and maintenance activities for the digital team and ensure established service level agreements are consistently achieved.
  5. Serve as the co-administrator and primary end-user support contact for digital marketing tools and services.
  6. Develop, maintain, and evolve online documentation and style guides for digital tools and websites.
  7. This includes organization and ongoing management of the department's documentation wiki and internal partner intranet.
  8. Create and distribute notifications to Chicago Booth system end users, including, but not limited to, third-party system upgrade and downtime communications.
  9. Collaborate with the Senior Associate Director of Website Optimization to document the end user experience in the content management system.
  10. Develop, maintain, evolve, and deliver end-user training for digital marketing tools.

Unit-Preferred Competencies

  1. Demonstrated knowledge of HTML5 and CSS. Certification in Sitecore and/or Marketo.
  2. Demonstrated experience using and supporting web-based marketing software such as website content management systems, email service providers, and/or marketing automation platforms.
  3. Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, Outlook); willingness to learn new software programs and processes. Experience with pulling reports and manipulating data in Excel.
  4. Outstanding verbal, written, and presentation skills, as well as organizational skills and attention to details.
  5. Ability to work independently with little supervision; possess a self-motivated disposition; ability to troubleshoot/identify opportunities for improvement and recommend effective changes.
  6. Expertise in writing technical "how to" documentation for end users.
  7. Experience establishing, evaluating, and optimizing support operations preferred.
  8. Ability to work on project simultaneously and meet strict deadlines with frequent interruptions.
  9. Professional demeanor, including tact, discretion, and a customer service-oriented approach.

Education, Experience, and Certifications

Minimum requirements include a college or university degree in related field.

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred Qualifications


  1. Bachelor's degree in marketing, business administration, computer science or other related field.


  1. A minimum two years of experience managing interactive tools and services. and developing and conducting training for software and online tools.
  2. A minimum two years of experience managing customer/partner service level agreements associated with development, maintenance, and support.

Required Documents

  1. Resume
  2. Cover letter

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

FLSA Status


Pay Frequency


Pay Grade

Depends on Qualifications

Scheduled Weekly Hours

Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Date

Remove from Posting On or Before

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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Digital Operations Specialist

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