Digital Operations Manager - Senior

Security Clearance required:

Secret

Do you want to make a difference?

Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team

Cognosante provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).

What is the position?

The Digital Operations Manager manages the process of installation, operations, and management of the Military OneSource secure cloud network and restricted web presence. The Military OneSource program's information technology infrastructure includes a secure cloud environment, web-based telephony and chat solution, and numerous software applications to support program employees and program outcomes.

What will I get to do?

Specific primary responsibilities of the position include, but are not limited to:

• Provides project management and integration support of cloud network operations, telephony operations, Microsoft Sharepoint administration, and program applications.

• Serve as the coordination point for the agile delivery process for ongoing restricted web presence operations, maintenance, and optimization.

• Guides the technical integration of the program's resiliency applications.

• Collates monthly reporting and analytics dashboard to enterprise team and government client for total solution improvement.

What qualifications do I need?

Qualifications required for this position include:

• US Citizen and fluent English speaker

• Must possess current, active, DoD Secret security clearance

• Bachelor's degree with 10 years of experience managing agile software/systems development and or cloud network management (additional 4 years of work experience may be considered in lieu of Bachelor's degree)

• Solid working knowledge of standard computer software (Microsoft Office business suite to include Sharepoint, Outlook, Word, Excel, PowerPoint, and Project)

What additional characteristics will help me thrive?

Possession of one or more of the following skills is highly desirable:

• Experience with cloud network operations

• Experience with web-based application development

• Experience with Adobe Experience Manager

Possession of one or more industry certifications is highly desirable:

• Project management certification, such as Project Management Professional (PMP)

• Amazon Web Services cloud certifications

• Network+ or Security+

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

• Ensure optimal health and productivity of our employees

• Support employee retention and attraction

• Provide work/life balance to ensure our employees succeed inside and outside of the office

Compensation

$113,927.72 - $187,981.83

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com