Digital Operations Manager - Cox Media Inc

Cox Communications Inc West Warwick , RI 02893

Posted 1 week ago

*Primary Location: *6205-B Peachtree Dunwoody Rd, West Warwick, RI, US

  • Division: *Cox Communications

  • Job Level: *Manager/Senior Manager

  • Travel: *Yes, 5 % of the Time

  • Schedule: *Full-time

  • Shift: *Day Job

  • Requisition Number: 217208_80591259
    Cox Media is seeking a
    Digital Operations Manager* to join the Product Management and Development team. Reporting to the Director, Product Management

  • Partners, this position is the liaison between the local market sales and sales services teams, agencies and centralized campaign managers and specialists. They will lead a team of campaign managers and specialists that will be highly focused on ensuring digital campaigns are fulfilled on time and deliver results that meet or exceed client expectations across the Google and Amazon portfolio of products. This will be a new team to the organization focused on bringing these campaign management tasks in house.
    This individual must maintain a comprehensive knowledge of all aspects of digital fulfillment including product offerings, processes, workflows, SLAs and KPIs. They must also be able to efficiently translate campaign requirements into effective, actionable information for fulfillment providers. They will manage a fulfillment team to drive superior campaign execution and results for customers and will manage their performance against associated SLAs and KPIs. They will also determine prioritization of clients and direct campaign managers on ensuring execution of that prioritization. The Digital Ad Ops Manager will be the liaison to both the Preferred partner for access to select DSPs as well and to the Product Management team. This communication will include escalating issues, areas of concerns, reporting on productivity and overall team performance.
  • Primary Responsibilities and Essential Functions*

  • Manages staff responsible for digital campaigns, includes hiring, retaining, and growing and developing the team. Execution for this team will be focused specifically on DV360, Amazon DSP and Google campaign manager.

  • Advises and coaches team members on procedures, technical problems, priorities, and standard methodology.

  • Uses comprehensive knowledge of all digital ad products and fulfillment processes to effectively launch and maintain campaigns that achieve advertiser goals and KPIs.

  • Detailed knowledge of both internal and outsourced digital fulfillment requirements and workflow.

  • Liaison and single-point-of-contact between the markets and fulfillment providers for all digital fulfillment inquiries and issues.

  • Liaison to preferred vendor for technical troubleshooting on DSP platforms. Responsible for escalating issues and managing through resolution.

  • Develops workflow solutions for team to become efficient and create best practices enabling the team to scale and manage additional order volumes.

  • Checks inventory in the pre-sale process as needed to ensure availability prior to order processing.

  • Reviews all orders to ensure proper documentation is supplied and secures any missing data from the digital sales team prior to handing off to the fulfillment team.

  • Approves and/or escalates any orders that are exceptions to the standardized product catalog and SLAs.

  • Launches fulfillment tasks for each order and sends required data to both internal and outsourced fulfillment providers.

  • Holds fulfillment providers accountable for SLA delivery and escalates issues as needed.

  • Monitors fulfillment status to ensure campaigns deliver desired results and makes recommendations to optimize delivery if needed.

  • Reviews campaign performance and makes every effort to ensure client satisfaction and retention.

  • Provides consistent feedback to fulfillment providers and campaign managers to facilitate continuous improvement in the quality of service and campaign results.

  • Works with Shared Sales Services and Product Management Team to educate them on fulfillment best practices to ensure markets are properly trained.
    Qualifications: *Minimum *
  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

  • BA or BS degree

  • 2 or more years of experience in a management role

  • 5+ years of experience working in a digital advertising operations or fulfillment role.

  • 5+ years of experience in customer service working directly with sales and marketers.

  • Comprehensive knowledge of digital advertising ecosystem

  • Proven skills in digital campaign management including processing, trafficking and monitoring performance against SLAs and KPIs.

  • Excellent interpersonal, leadership, analytical problem solving, listening, written, and verbal communication and collaborative skills to work effectively with teams throughout the organization.

  • Keen problem-solving skills - ability to proactively identify potential issues, troubleshoot and quickly resolve them.

  • Self-starter, resourceful and excels at "getting things done".

  • Strong interpersonal skills with demonstrated experience in cross-functional collaboration.

  • Demonstrated customer service skills with ability to build strong working relationships and consistently met or exceed customer expectations.

  • Excellent attention to detail and ability to organize and prioritize assignments.

  • Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly.

  • Analytical and possess the ability to evaluate data and interpret results.

  • Willing to travel as necessary for training, digital media events, etc.

  • Preferred*

  • Prior experience specifically with DV360, Amazon DSP, Google Ad Manager, FreeWheel, DSPs or similar advertising systems and technologies.

Who We Are

  • About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

  • About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Ad Operations Specialist Cox Media

Cox Communications Inc

Posted 3 days ago

VIEW JOBS 11/28/2021 12:00:00 AM 2022-02-26T00:00 *Primary Location: *6205-B Peachtree Dunwoody Rd, West Warwick, RI, US * Division: *Cox Communications * Job Level: *Individual Contributor * Travel: *Yes, 5 % of the Time * Schedule: *Full-time * Shift: *Day Job * Requisition Number: *217495_80591259 VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED). Cox Media is seeking a *Digital Ad Operations Specialist* within the Product Team reporting to the Digital Ad Operations People Leader. This position is responsible for fulfilling digital media advertising product(s) specifically working with DV360, the Amazon DSP and Google Campaign Manager. The position serves as the facilitator of all digital media fulfillment activities between a centralized fulfillment team and local field sales team across Cox Media markets. They lead support, troubleshooting activities, and engage appropriate technical personnel to ensure successful fulfillment of campaigns. This role must build excellent working relationships across all functional areas. Candidates must possess strong digital ad operations technical knowledge, attention to detail, excellent prioritization skills, and have the ability to work in a deadline driven production environment to complete all daily tasks to meet business needs. * Primary Responsibilities and Essential Functions* * Perform daily account management of programmatic media campaigns via demand-side platforms for a variety of clients; specializing in DV360, Amazon DSP and Google Campaign Manager * Execute digital campaigns from start to finish. Includes: setup, implementation, optimizations, and reporting * Optimize digital campaigns with a focus on KPIs and goals - proficient on CTR, CPV, CPA and ROI campaigns * Monitor media for pacing, delivery, placement, and flight date discrepancies ensuring a high attention to detail passing through multiple QA checks * Perform reporting from ad server and other systems to provide tracking of campaign performance. Monitor and as necessary to alert sales or sales support of issues relating to system performance and impacts on order fulfillment * Proactively provide inventory insights to product team and market partners in order to identify revenue opportunities * Work collaboratively with local field sales and teams to run reports, provide analysis and recommend campaign modifications, leveraging understanding of advertiser and product performance * Performs basic graphic editing activities to correct problems with creative such as file size, format or aspect ratio. * Adhere to all SLAs to ensure that clients ads are fulfilled as contracted, such as; impression delivery assurance, ad copy, listings, etc. * Create sales orders for billing of digital products, review invoicing and ensure the accuracy of overall order completion. * Performs first line troubleshooting activities for products and escalate issues within team or to product team * Communicate and collaborate with vendors, managers and cross functional groups to resolve issues and implement new initiatives. * Receives incoming calls in a professional, courteous manner. * Records all client/vendor contact for use by other staff. * Creation of custom reports for revenue tracking purposes. * File and maintain paper and electronic documents as necessary. * Participate in training as required. * Other duties as necessary. Qualifications: *Minimum * * Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.) * 2+ years online/digital ad trafficking experience is a must. * 3+ years of related experience in Sales Planning or Ad Operations in the advertising and/or media industry. * Able to communicate effectively with a variety of stakeholders in a fast-paced environment * Demonstrable analytical, strategic and creative problem-solving skills. * Solid understanding of advertising campaign metrics including CTR, CPC, CPA or ROI goals * Digital ad industry tools experience required. * Demonstrate ability to collaborate in team environment, set goals and meet deadlines * Attention to detail is a must as well as curiosity to investigate and troubleshoot issues. * Excellent customer service skills. * Ability to travel by land or air on an occasional basis * Preferred* * BS/BA degree in related discipline strongly desired (i.e., Marketing, Advertising, Business, etc.). * Experience with DV360, Google Campaign Manager and Amazon DSP a plus * Google Analytics Certification preferred * IAB certification preferred Who We Are * About Cox Communications* Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. * About Cox * We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/). Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Communications Inc West Warwick RI

Digital Operations Manager - Cox Media Inc

Cox Communications Inc