Digital Operations Associate

Position Summary:

The Digital Operations Associate serves as a core team member supporting and
building our conference Event app for in- person meetings, digital production
support at in-person meetings, and support for our virtual conferences. Working
closely with the Associate Director of Digital Experience and Transformation &
Digital Production Manager, this individual works on our digital platforms and
supports our digital experiences at live events to ensure a high-quality
attendee and speaker experience.

Responsibilities:

Conference App Support

Build and support the use of our conference Event app for all in-person
conferences, using the Certain Touchpoint Event app platform - including
loading content, setting up various engagement tools, executing on app strategy
designed for each event, working with marketing team on launching app to
Attendees
Serve as on-site app help desk support for all in-person meetings; support
engagement activities during live event conducted through the app
Setup sponsor profiles and sponsor lead capture functionality for large
scale in-person meetings
Track app key performance indicators and share reports with key stakeholders
Calculate winners of badge game or other app interaction incentives
Continuously seek to improve app processes and ways to leverage the app to
enhance member and attendee experiences
Perform other duties as needed

Virtual Conferences Support

Serve as Associate Producer and Producer for live virtual events in the On24
platform
Work with the Conference Programming team to ensure correct content and
format loaded to the platform is appropriately represented
Conduct technical reviews with Speakers and Conference Program Directors
Continuously seeks to improve production processes and leverage technology
to enhance customer and Member experiences of virtual Conferences

Digital Production Support for In-Person Conferences

Serve as onsite digital production support - including recording through the
On24 virtual platform, operating AI camera technology for recordings and/or
livestreaming
Support digital production management for recording sponsored sessions and
other requested session recordings at in person meetings
Perform other duties as needed

Qualifications:

2-3 years working experience; 2 + years events industry experience a plus
Strong knowledge of virtual and in-person event production
Demonstrated experience with meeting technology platforms and hardware
Digital Event Strategist Certification a plus
Knowledge of On24 platform and Certain Touchpoint platform a plus
Excellent written and verbal communication skills
Expert multitasking abilities, able to meet deadlines
A customer-oriented attitude
Cool under pressure, able to juggle and multi-task
A collaborative team member who addresses problems diplomatically,
constructively and with respect.
Bachelors' Degree or commensurate experience