Digital Navigator (Adelante Connect Project)

Department Information

The Division of Student Affairs supports the University's mission by providing inclusive cocurricular learning experiences, support, and services for our diverse student population by holistically developing students to have a purpose and positive impact in their communities. The Division goals are 1) Support students' holistic learning and development. 2) Promote students' sense of belonging. 3) Use assessment to inform practice and make improvements. 4) Develop student and professional staff professional competencies to respond to the changing needs of our diverse student population.

Description of Job

The work of the Digital Navigator is part of the efforts of CSU Pueblo/Adelante Connect to address digital inequities and provide equitable internet access for student resident households and community members. The Digital Navigator is a full-time position, with 50% of the time serving in a training and technical assistance capacity.

These duties include providing individualized or small group assistance to [community members, or other groups, and individuals] who need affordable home internet service, affordable internet-capable devices, and/or coaching in introductory digital skills to become effective home internet users. This assistance is provided primarily by voice telephone but may also include email, text, video chat, and other communication methods that work for the learner.

This position will closely collaborate with a cadre of additional Digital Navigators and the Director of Digital Equity. The Digital Navigator is a full-time staff position funded to the end of the project period, March 31, 2026

Primary Duties

• Promote digital equity and inclusion by ensuring Pueblo students, their families and organizations receive on-demand tier 1 tech support and relevant information to secure internet access and devices, as well support foundational digital learning skills necessary to be participants in today's knowledge economy.

• Interview and asses students and their families to determine access to technology, current skill levels and experience, and determine the support they need

• Advise students and families about free or affordable home internet service options for which they may qualify, assist clients to apply for services they choose.

• Advise students and families about sources of affordable computers or other internet connected devices for which they may qualify and support their efforts to acquire appropriate devices and where they can get help for repair.

• Coach students and families as necessary to use their home internet services to meet their internet use priorities. This may include in person, phone, and online interactions, as well as referral to sources of additional digital literacy skill training.

• Assist with providing ethical and privacy considerations to the students and families. Track student and family progress and types of requests, keep accurate and timely records, and report outcomes as required.

• Work with students to become community advocates of digital learning skills and their importance in life-long learning.

Ancillary Duties

• Other duties as assigned.

Salary Range

$37,000-$51,000

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

• Associate's degree from a regionally accredited college or university

• Training, education, or specialized research in technology and/or customer service

• Knowledge on community engagement or youth programs

• Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications

• Excellent self-organization, language capacity, and cultural competency.

• Experience working with a diverse population of students.

• Experience working with community-based organizations.

• Experience in a position requiring excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds.

Preferred Qualifications

• Bachelor's degree from a regionally accredited college or university

• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity in working with diverse customers, coworkers, and community.

• Ability to creatively solve problems and handle stressful situations in a positive manner.

• Ability to provide excellent customer service, establish appropriate boundaries with clients

• Experience working with Hispanic, low-income, and First-Generation college students

Supplemental Information

All interested candidates must apply through the online application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position:

• a letter of intent (cover letter)
• a current resume or CV
• unofficial or official transcripts showing degree conferred
• current contact information for three professional references either within the on-line application or as an attachment. (Please note, personal references do not count towards this requirement)

Applications submitted without the required attachments above or an application not completed in its entirety will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled; applications received by 5pm Wednesday, July 10th, 2024, will receive full consideration.

About Colorado State University Pueblo

Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.

CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution. Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the university to compete for certain federal grant funds to support its ability to better serve all students.

Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report. CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.

At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

Colorado State University Pueblo offers a comprehensive benefits package including:

• Medical and prescription insurance

• Dental insurance

• Vision insurance

• Flexible benefit plan

• Basic term life insurance

• Voluntary term life and AD&D lnsurance

• Long-term disability insurance

• Employee assistance program

• Travel accident insurance

• Voluntary critical illness and accident insurance

• Annual and sick leave

• Retirement plans

• Employee and dependent tuition discounts

• State employee discounts via BenefitHub

Other incentives include various on-campus event, recreation, and meal discounts.

About Pueblo, Colorado

The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west. The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.

CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.

The university reserves the right to check additional references, with prior notification given to the candidate.

Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.

It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities. If you need accommodations, please contact the Office of Human Resources and Institutional Equity at (719) 549-2441 or hr@csupueblo.edu.

In compliance with the Clery Act of 1990, the university's annual security report is available at: https://www.csupueblo.edu/campus-safety.

Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the university complies with all other relevant, federal, state, and local laws regarding employment practices.