Digital Media Specialist - Cox Media

Cox Communications Inc Fort Walton Beach , FL 32549

Posted 4 weeks ago

*Primary Location: *3405 McLemore Drive, Fort Walton Beach, FL, US
*Division: *Cox Communications
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *218178_69227051
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
YOU ARE A COMPASS.
You keep those under your care top of mind and take on the world with a positive attitude. You truly listen to customers or clients and seek to validate, clarify, and identify with them. You dont just solve problems; you take ownership of solutions.
YOU ARE A PERFECTIONIST.
The devil is in the details. The thoroughness and meticulous nature you put into your work set you apart from the rest. You are the one others approach to see if theyre right.

YOU ARE A GIVER.
Your caring nature helps to mediate disputes and allows you to be flexible and receptive to new ideas. The high energy you bring never hides the unique, fearless risk-taker underneath.

*Role Summary

The Digital Media Specialist plays a critical role in the coordination, troubleshooting, and processing of digital advertising orders for our clients. This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients, and our Fulfillment and Operations teams. A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem-solving skills, and the ability to work in a fun, fast-paced, deadline and process-driven environment.

Primary Responsibilities and Essential Functions

  • Review incoming orders and create digital IOs

  • Accurately submitting all advertising orders using multiple fulfillment processes and systems

  • Ensuring creative files and instructions for campaigns are submitted, approved, and corrected if necessary

  • Responding to customers questions and requests, and solving order fulfillment-related problems

  • Monitoring key business reports including pacing and taking action to engage the sales consultants in modifications, changes, QC orders to ensure accuracy.

  • Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions.

  • Attending job-related training, with the expectation of ongoing development of skillsets and evolution of responsibilities

  • Internal customers are primarily the Sales team but other departments locally and remotely as well. Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. The role has contact with external customers by email or phone and may be requested to attend client meetings or presentations. Assigns work to others with no formal organizational authority.

Qualifications:
Minimum

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.-based job. (Reasonable accommodations for medical and religious objections will be considered.)
  • 2 or more years of experience preferred in related fields (i.e. customer service, digital advertising support, media sales or digital/advertising marketing environment, etc.)
  • Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, PPT
  • Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem-solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, to work effectively with teams throughout the organization.

Preferred

  • AS/AA or Technical Certification or Bachelors degree in related discipline strongly desired

  • Previous experience in a digital media environment

  • Experience in advertising/digital marketing industry desired
  • IAB Digital Media Sales Certification (IAB DMSC). Google AdWords Certification. Google Analytics, Google Tag Manager, Facebook, Pixel placement experience a plus.

  • Knowledge of DV360 and Amazon.

  • Experience as a media buyer or planner, doing advertising agency work, working in a client-side marketing, digital advertising or public relations role, or some combination of these

  • Campaign management expertise and multi-screen and campaign optimization preferred. Experience with digital advertising solutions focused on fulfillment tactics.

  • PMP Certification or experience with project management or Teamwork platform.

Who We Are
*About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Advertising Support Specialist Cox Media

Cox Communications Inc

Posted 2 weeks ago

VIEW JOBS 12/28/2021 12:00:00 AM 2022-03-28T00:00 *Primary Location: *6601 Hawkinsville Rd, Fort Walton Beach, FL, US *Division: *Cox Communications *Job Level: *Individual Contributor *Travel: *No *Schedule: *Full-time *Shift: *Day Job *Requisition Number: *217773_69227051 VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED). The* Advertising Support Specialist* coordinates and troubleshoots the acquisition and fulfillment of advertising orders for accounts with moderate to high revenue potential; involves working closely with assigned sales consultants and clients as well as the Campaign Fulfillment Center (CFC) and other Sales Services Staff. Internal customers are primarily the Sales team but other departments as well. Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. The role has significant contact with external customers by phone. Assigns work to others with no formal organizational authority. *Primary Responsibilities and Essential Functions* * Serves as the liaison between sales consultants, segment 2 and 3 clients, and Client Services. * Partners with sales consultants to build upon CNA data to prepare the client solution. * Creates quality schedule proposals that reinforce our solutions selling model. * Strategizes with sales consultants and other Sales Services staff to increase revenue generation that includes up selling as it aligns with the client solution and other opportunities available that fit within the clients goals and objectives. * Key duties include creating proposals, partnering with the Campaign Fulfillment Center (CFC) for order entry and revision instructions, managing and troubleshooting ad copy, fulfilling makegood requests, and managing client requests. * Takes responsibility to solve internal / external customer problems. *Major work activities include:* * Ensures that ad copy is submitted to the CFC, entered into Novar per instructions, and approved and corrected if necessary; updates or troubleshoots ad copy and locates previously used spot IDs and copy media, as needed. * Investigates pre-empted spots, submits makegood instructions based on client or sales consultant direction, and ensures that makegoods are processed correctly in Novar. * Collaborates with assigned sales consultants to develop client solutions, strategize how to increase revenue, determine client product mix, develop proposals and presentations, and complete production agreements. May upsell in line with client goals and objectives and previously agreed-upon client solutions, especially in conjunction with makegoods. * Calls customers to obtain information or missing ad copy, or to inform them about schedule changes; responds to customers questions, solves their schedule-related problems, and handles other client requests by phone; in conjunction with a sales consultant provides follow-up information and post-campaign details to clients; may meet with clients in person at the request of the sales consultant and/or local Sales Manager. * Develops custom schedule proposals in View32 based on product mix, inventory availability, and rate card information. * Submits multi-product digital media using the appropriate fulfillment processes and systems. * Monitors key business reports to gauge the successful fulfillment of client contracts. Initiates and takes action as needed to engage sales consultants in modifications, changes, and/or client notifications needed. * Sets up new clients/agencies in TIM and works with CFC to set them up in Novar and set up their billing. * Coordinates and provides direction and assistance to SSCs regarding order entry and revision. * Investigates and resolves credit holds and misapplied payments; maintains records and keeps balance on all trade accounts. * Attends job-related training that may include refresher training, and service updates. Qualifications: *Minimum* * Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.) * 2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales environment, Digital media, etc.) * Experience using Microsoft Office applications in a work or non-work setting * Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, in order to work effectively with teams throughout organization. *Preferred* * AS/AA or Technical Certification or Bachelors degree in related discipline strongly desired * Previous experience in a sales environment * Project Management experience or work toward Project Management Certification * Experience in advertising industry desired Who We Are *About Cox Communications* Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. *About Cox * We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/). Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Communications Inc Fort Walton Beach FL

Digital Media Specialist - Cox Media

Cox Communications Inc