Digital Media Sales Services Specialist - Cox Media

Cox Communications Inc West Warwick , RI 02893

Posted 2 months ago

*Primary Location: *901 S George Washington Blvd, West Warwick, RI, US
*Division: *Cox Communications
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *218593_80591259
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
YOU ARE A COMPASS.
You keep those under your care top of mind and take on the world with a positive attitude. You truly listen to customers or clients and seek to validate, clarify, and identify with them. You dont just solve problems, you take ownership of solutions.

YOU ARE A PERFECTIONIST.
The devil is in the details. The thoroughness and meticulous nature you put into your work set you apart from the rest. You are the one others approach to see if theyre right.

YOU ARE A GIVER.
Your caring nature helps to mediate disputes and allows you to be flexible and receptive to new ideas. The high energy you bring never hides the unique, fearless risk-taker underneath.
Role Summary
The Digital Media Sales Services Specialist plays a critical role in the coordination, troubleshooting, and processing of digital and linear advertising orders for our clients.
This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients, and our Fulfillment and Operations teams. A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem-solving skills, and the ability to work in a fun, fast-paced, deadline and process-driven environment.

Primary Responsibilities and Essential Functions

  • Reviewing incoming orders to maximize open inventory and rate pricing strategies.

  • Accurately submitting all advertising orders using multiple fulfillment processes and systems

  • Ensuring creative files and instructions for campaigns are submitted, approved, and corrected if necessary

  • Investigating pre-empted spots, submitting makegood solutions, and ensuring that makegoods are processed

  • Responding to customers questions and requests, and solving schedule-related problems

  • Monitoring key business reports and taking action to engage the client and sales consultants in modifications, changes, and/or client notifications needed.

  • Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions

  • Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research, and rate card information.

  • Attending job-related training, with the expectation of ongoing development of skillsets and evolution of responsibilities
    Internal customers are primarily the Sales team but other departments locally and remotely as well. Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. The role has contact with external customers by email or phone and may be requested to attend client meetings or presentations. Assigns work to others with no formal organizational authority.

Qualifications:
Minimum

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

  • 2 or more years of experience preferred in related fields (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.)

  • Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, PPT

  • Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem-solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, to work effectively with teams throughout the organization.

Preferred

  • AS/AA or Technical Certification or Bachelors degree in related discipline strongly desired

  • Previous experience in a sales environment

  • Experience in telecommunications/advertising/digital marketing industry desired

  • IAB Digital Media Sales Certification (IAB DMSC). Google AdWords Certification. Google Analytics experience a plus.

  • Experience as a media buyer or planner, doing advertising agency work, working in a client-side marketing, digital advertising or public relations role, or some combination of these

  • Campaign management expertise and multi-screen and campaign optimization preferred. Experience with digital advertising solutions focused on fulfillment tactics.

  • PMP Certification or experience with project management

Who We Are
*About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Ad Operations Specialist Cox Media

Cox Communications Inc

Posted 3 weeks ago

VIEW JOBS 12/28/2021 12:00:00 AM 2022-03-28T00:00 *Primary Location: *6205-B Peachtree Dunwoody Rd, West Warwick, RI, US *Division: *Cox Communications *Job Level: *Individual Contributor *Travel: *Yes, 5 % of the Time *Schedule: *Full-time *Shift: *Day Job *Requisition Number: *217495_80591259 VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED). Cox Media is seeking a *Digital Ad Operations Specialist* within the Product Team reporting to the Digital Ad Operations People Leader. This position is responsible for fulfilling digital media advertising product(s) specifically working with DV360, the Amazon DSP and Google Campaign Manager. The position serves as the facilitator of all digital media fulfillment activities between a centralized fulfillment team and local field sales team across Cox Media markets. They lead support, troubleshooting activities, and engage appropriate technical personnel to ensure successful fulfillment of campaigns. This role must build excellent working relationships across all functional areas. Candidates must possess strong digital ad operations technical knowledge, attention to detail, excellent prioritization skills, and have the ability to work in a deadline driven production environment to complete all daily tasks to meet business needs. *Primary Responsibilities and Essential Functions* * Perform daily account management of programmatic media campaigns via demand-side platforms for a variety of clients; specializing in DV360, Amazon DSP and Google Campaign Manager * Execute digital campaigns from start to finish. Includes: setup, implementation, optimizations, and reporting * Optimize digital campaigns with a focus on KPIs and goals - proficient on CTR, CPV, CPA and ROI campaigns * Monitor media for pacing, delivery, placement, and flight date discrepancies ensuring a high attention to detail passing through multiple QA checks * Perform reporting from ad server and other systems to provide tracking of campaign performance. Monitor and as necessary to alert sales or sales support of issues relating to system performance and impacts on order fulfillment * Proactively provide inventory insights to product team and market partners in order to identify revenue opportunities * Work collaboratively with local field sales and teams to run reports, provide analysis and recommend campaign modifications, leveraging understanding of advertiser and product performance * Performs basic graphic editing activities to correct problems with creative such as file size, format or aspect ratio. * Adhere to all SLAs to ensure that clients ads are fulfilled as contracted, such as; impression delivery assurance, ad copy, listings, etc. * Create sales orders for billing of digital products, review invoicing and ensure the accuracy of overall order completion. * Performs first line troubleshooting activities for products and escalate issues within team or to product team * Communicate and collaborate with vendors, managers and cross functional groups to resolve issues and implement new initiatives. * Receives incoming calls in a professional, courteous manner. * Records all client/vendor contact for use by other staff. * Creation of custom reports for revenue tracking purposes. * File and maintain paper and electronic documents as necessary. * Participate in training as required. * Other duties as necessary. Qualifications: *Minimum * * Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.) * 2+ years online/digital ad trafficking experience is a must. * 3+ years of related experience in Sales Planning or Ad Operations in the advertising and/or media industry. * Able to communicate effectively with a variety of stakeholders in a fast-paced environment * Demonstrable analytical, strategic and creative problem-solving skills. * Solid understanding of advertising campaign metrics including CTR, CPC, CPA or ROI goals * Digital ad industry tools experience required. * Demonstrate ability to collaborate in team environment, set goals and meet deadlines * Attention to detail is a must as well as curiosity to investigate and troubleshoot issues. * Excellent customer service skills. * Ability to travel by land or air on an occasional basis *Preferred* * BS/BA degree in related discipline strongly desired (i.e., Marketing, Advertising, Business, etc.). * Experience with DV360, Google Campaign Manager and Amazon DSP a plus * Google Analytics Certification preferred * IAB certification preferred Who We Are *About Cox Communications* Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. *About Cox * We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/). Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Communications Inc West Warwick RI

Digital Media Sales Services Specialist - Cox Media

Cox Communications Inc