Digital Media Relations Manager

Extreme Reach New York , NY 10019

Posted 2 days ago

Working under the direction of the Director, Digital Media Relations, a Digital Media Relations Manager is responsible for providing dedicated service and support to media vendors including but not limited to web publishers, networks, exchanges, DSPs and agency trading desks.

Job Responsibilities:
  • Participate in required calls including kick-off calls, media vendor introductions, discrepancies, etc.
  • Conduct certification testing with media vendors (VAST, VPAID, HTML5, etc.)
  • Create, schedule and review reporting on a daily basis or as needed for customized reports
  • Participate in ongoing discrepancy review and troubleshooting and General Invalid Traffic reviews as required by the MRC (Media Rating Council).
  • Analyze and debug network traffic on test pages provided by media vendors using various network debugging tools such as Charles, Fiddler and WireShark.
  • Escalate issues to Engineering and Digital Video Account Managers as needed
  • Participate in ongoing account maintenance and reviews
  • Develop and maintain positive collaborative internal working relationships with teams throughout the organization including Sales, Product Development, Tech Support, and Marketing, etc.
  • Promote the companys purpose and vision and ownership of its values and strategic objectives
  • Contribute to the maintenance of Extreme Reachs culture through coaching and setting an example
  • Actively keep abreast of Extreme Reach products, services, value proposition, and the competitive landscape
  • Participate in special projects or other duties as assigned by Director
  • May provide rotating on-call support for after-hours emergencies

*ADA Essential Functions

Requirements

  • Bachelor's degree, or an equivalent combination of experience and education
  • 7+ years experience in a technology-based client service role, including campaign implementation and performance analysis, in the digital marketing or online advertising industry
  • Ability to interact professionally with senior level client contacts
  • Strong communication skills; superior customer service skills
  • Organized and detail-oriented with demonstrated ability to prioritize and manage large projects as they relate to strategic goals
  • Ability to multitask in a high volume work environment
  • Technically savvy, with the ability to communicate complex information to clients
  • Demonstrated ability to effectively prioritize and manage multiple client needs against tight deadlines; strong organizational and management skills
  • Ability to adapt to rapidly changing technology, priorities.
  • Expert in Microsoft Office, particularly Word, Excel, and PowerPoint (or Google equivalents)
  • Working knowledge of Charles Proxy, Fiddler etc. a plus
FLSA Status: Non-exempt
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Digital Media Relations Manager

Extreme Reach