Digital Loan Fulfillment Specialist

Abnb Federal Credit Union Chesapeake , VA 23326

Posted 1 week ago

Employee Perks

  • Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)

  • Competitive compensation with opportunities for annual raises and promotions

  • Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina

  • An employee-focused, diverse, and member relationship driven workplace environment

Job Overview

The Digital Loan Fulfillment Specialist is to assist members and potential members with their Credit Union needs over the telephone and via the internet; processes loan applications, explains services, sets up new accounts, responds to problems. Processes and funds all consumer loan applications, ensuring proper documentation.

Major Responsibilities

  • Interviews members for all consumer lending products. Prepares loan application with proper documentation for loan officer review. Processes all loan applications via telephone and internet within a timely manner.

  • Funds and disburses approved loans and ensures all stipulations are met. Assures loan documents are in compliance with policies and procedures. Opens new member accounts when necessary, and ensures proper documentation is received.

  • Identifies cross-sell opportunities, including ancillary products, and cross-sells services to members.

  • Process member requests to include due date changes, extensions, etc. Answers questions about products and services and resolves problems that are within their authority to resolve.

  • Performs other related duties as assigned.

Position Requirements

  • A high school education or GED.

  • One to three years of similar or related experience

  • Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

  • Posses a broad knowledge of departmental operations, policies, and procedures. Prior processing skills preferred, but not required.

  • Excellent interpersonal skills to communicate effectively with members and employees both in person and over the telephone.

  • Must be able to operate a PC and related equipment with average speed and accuracy. Microsoft Suite experience is desired.

  • Physical qualifications include sitting at a workstation for extended periods of time and to be able to lift/carry up to 10 pounds.

EOE/AA/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Warehouse Fulfillment Specialist

Bj's Wholesale Club, Inc.

Posted 3 weeks ago

VIEW JOBS 11/7/2022 12:00:00 AM 2023-02-05T00:00 <p>Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.</p><p>Job Summary</p><p>Responsible for performing general warehouse activities including pulling merchandise from a pick list, physical breakdown of merchandise, building and shrink-wrapping packages, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, BOPIC Fresh, Curbside, Express Pay and Ship from Club.</p><p>Team Members:</p><ul><li>Carry out job functions and responsibilities as assigned. Support the application of club policies,</li></ul><p>procedures and compliance.</p><ul><li><p>We strive for flawless execution and hold ourselves accountable.</p></li><li><p>Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.</p></li><li><p>Ensure a safe and positive environment for our members and each other.</p></li><li><p>Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.</p></li><li><p>Move with speed and agility in everything we do.</p></li><li><p>Innovate and adapt so we can move as fast as the world around us.</p></li><li><p>Maintain a friendly and positive attitude.</p></li></ul><p>Members:</p><ul><li><p>Deliver service excellence through all points of contact.</p></li><li><p>Resolve and deescalate to address every member concern.</p></li><li><p>Ensure a safe and positive environment and experience for the members.</p></li><li><p>Daily commitment to GOLD Member Standards</p></li><li><p>Greet, Anticipate, Appreciate (GAA)</p></li><li><p>Fast, Friendly Full, Fresh, Clean</p></li></ul><p>Club Standards: Work as a team to deliver GOLD club standards daily.</p><ul><li><p>Work with commitment and pride to deliver GOLD- Grand opening look daily</p></li><li><p>All items stocked and promotional plans executed</p></li><li><p>Maintain visible accurate signage</p></li><li><p>Clean and organized, inside and out</p></li></ul><p>Know your Business:</p><ul><li>Understand how to access and read production and/or financial performance reporting for your</li></ul><p>department</p><ul><li>See the connection between consistent execution and the positive impact it can have on the business</li></ul><p>Major Tasks, Responsibilities, and Key Accountabilities</p><ul><li><p>Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list. Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Builds boxes, shrink wraps packages, moves merchandise from sales floor to staging area.</p></li><li><p>Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.</p></li><li><p>Communicates with club team when merchandise needs to be replenished.</p></li><li><p>Ensures that all orders are picked in a timely manner.</p></li><li><p>Works with team to have merchandise pulled from reserve area when possible, to avoid sales floor</p></li></ul><p>replenishment.</p><ul><li><p>Ensures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure deadlines are met. Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.</p></li><li><p>Wraps and secures the merchandise to the pallet prior to transport. Clearly labels pallets with required information.</p></li><li><p>Prints staging ticket, packing slip, shipping labels, and other related documents.</p></li><li><p>Securely packages the order in accordance with standard operating procedures.</p></li><li><p>Processes the shipment through BJ's Pick Up &amp; Pay and other systems.</p></li><li><p>Oversees the package carrier pick up.</p></li><li><p>Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures.</p></li><li><p>Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)</p></li><li><p>Orders supplies for the department</p></li><li><p>Maintains open communication with Home Office liaison and reviews any issues relative to the ship-from-club process</p></li><li><p>Reports on ship-from-club results on a regular basis</p></li><li><p>Maintains all club policies and procedures.</p></li><li><p>Performs other duties as assigned, including working in other departments as needed.</p></li><li><p>Maintains all club policies and procedures.</p></li><li><p>Performs other duties as assigned, including working in other departments as needed.</p></li><li><p>Regular, predictable, full attendance is an essential function of this job.</p></li></ul><p>Qualifications</p><ul><li><p>Must be 18 years of age.</p></li><li><p>Previous order pulling experience preferred.</p></li><li><p>Big box/wholesale retail experience preferred.</p></li><li><p>Previous RF scanner experience preferred.</p></li></ul><p>Job Conditions:</p><ul><li><p>Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.</p></li><li><p>Continuously requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or</p></li></ul><p>awkward objects more than 30 pounds with assistance.</p><ul><li><p>Usually in a comfortable environment surrounded by moving machinery and/or loud equipment that may require shouting in order to be heard. There may be exposure to temperature extremes at time to pull refrigerated orders.</p></li><li><p>There may be occasional exposure to Company-approved cleaning agents.</p></li></ul><p>This information indicates the general nature and level of work performed by Team Members in this role. It is not designed to contain a complete inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.</p><br> Bj's Wholesale Club, Inc. Chesapeake VA

Digital Loan Fulfillment Specialist

Abnb Federal Credit Union