Our team has an opportunity for a Digital Insights Analyst. This individual will be responsible for ongoing planning, analysis, reporting and documentation for a complex, multi-tier, enterprise digital and ecommerce solution stack. This individual will work with a talented team of internal and external resources in a highly collaborative, Agile development environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under broad direction and supervision, gather business requirements for changes to ecommerce, POS and other restaurant technology systems.
Serve as a primary lead in the establishment, measurement and reporting of key performance indicators for the overall digital business.
Lead the planning, data collection and measurement of digital solutions and features. This includes testing across users, groups, individual restaurants, markets and national deployments.
Ability to lead cross-functional meetings and drive team alignment on business objectives with key business partners.
Must be able to understand the business needs of department leaders and translate those needs into actionable plans for measuring success.
Ability to clearly & concisely present digital insights, in both written and verbal form, at any level of the organization
Analyze data from multiple sources to proactively inform the design of more efficient solutions
Appropriately identify and raise issues and risks to Management and team members
Maintain a plan for ongoing KPI reporting across ecommerce applications
Participate in the evaluation of new platforms, tools, and technologies.
Represent the Digital team at project planning and implementation meetings.
Responsible for the creation of and updates to dashboards, reports, slide presentations, knowledge base articles, and other materials as needed.
Partner with IT, Business Intelligence, Insights, and Finance teams to source data, verify trends, and develop the presentation of findings
Evaluate problems and recommend solutions based on system knowledge and anticipated business needs.
Use advanced analytical skills to monitor trends, diagnose problems and surface opportunities.
Utilize reporting channels to analyze and report on ecommerce system performance, metrics and KPI's.
Regular and predictable attendance
Other duties as assigned.
Ability to produce quality requirements, testing & deployment documentation and data reports as needed for project-related work. Includes the ability to clearly present status and other information to the management team.
Independent thinker and excellent problem solver. Able to acquire new skills and knowledge "on the fly" in order to resolve issues with new and unfamiliar systems.
Able to juggle multiple high priority tasks.
Proficiency in standard office equipment and computer software including Microsoft Windows, Outlook, Word and Power Point.
Advanced proficiency in Excel to include use of pivot tables, charting, and external data connections is required.
Proficiency in Google Analytics, Google Tag Manager, Firebase, Google Search Console
Proficiency in A/B, split testing through market leading tools such as VWO, Optimizely, Google Optimize
Experience with SQL and relational databases is a major plus.
Experience with business intelligence and data warehouse concepts & tools is a major plus.
Experience with Agile & waterfall software development and use of Jira or similar toolsets
Strong working knowledge of integrated ecommerce and POS systems.
Able to work independently as well as with internal teams, cross-functional teams and vendors.
Proficient in principles of user interface (UI) design, user experience (UX) design and responsive design
Demonstrate strong analytical and troubleshooting skills
Strong analytical skills with exceptional follow-up and sense of urgency
Excellent organizational, time management and prioritization skills
Excellent interpersonal, written and oral communication skills
Strong personal commitment to integrity and professionalism
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
Bachelor's degree preferred but not required.
5+ years total relevant experience with ecommerce and POS platforms in an integrated, distributed, multi-unit restaurant or retail environment.
3+ years of experience in a consumer insights, business intelligence, or reporting analyst role; preferably in the restaurant or retail industry.
Experience with analytics tools such as Google Analytics, Firebase, HotJar is required
Experience with tag management through tools such as Google Tag Manager, Adobe DTM is required
Experience with A/B, split testing tools such as VWO, Optimizely, Google Optimize is required
Current job-related certifications a plus but not required.
Experience with OLO ecommerce platform is a major plus.
Experience with Aloha/Radiant/MenuLink POS platform is a major plus.
When applying for this position, please include the word Atomic in your cv or resume to demonstrate your attention to detail.
Occasional travel may be required (domestic only,