Digital Fulfillment Administrator

Teletech Holdings, Inc. Dearborn , MI 48120

Posted 8 months ago

Why work for Percepta?

As a Percepta team member you'll enjoy the following:

Paid training on the latest technology; Fun, talented and witty teammates; Knowledgeable, encouraging and present leadership; Family-friendly environment; Free-spirited, theme-based employee events; A diverse and community-minded organization; Career growth and learning opportunities for aspiring minds and, yes - all of the competitive pay, medical and vacation benefits you'd expect from a best-in-class global solutions provider!

Position Summary

This individual will check designated queues for SYNC USB requests from Ford customers and then process that request by loading a USB drive with the needed update. The individual will then mail the requested software to the customer.

Duties and Responsibilities

  • Print mailing labels / envelopes with customer delivery information

  • Print completed response letters to customers

  • Load pre-determined software update on a formatted USB drives

  • Place loaded USB drive in a pre-printed envelope

  • Place outgoing mail in designated mailboxes

  • Remain knowledgeable and current with all policies, procedures, processes, and changes

  • Continuously improve customer handling skills, process knowledge, and company and product information

  • Actively participate in team meetings, share knowledge and recommendations with supervisor and team members.

  • Maintain professional working relationships

  • Complete additional tasks / projects as needed

Education

  • High School Diploma required

Experience

  • Basic Windows software navigation experience (Windows 7 or greater)

  • General Internet downloading experience

  • Database navigation

  • Experience with mass mailing preparation and delivery (60 items per day)

Skills

  • Must be able to efficiently multi-task with effective time management and organizational skills

  • Displays professionalism and positive attitude to develop and nurture prospect relationships

  • High level of trust and integrity, and exercise sound judgment

  • Ability to work well within a team environment, self-sufficient, resourceful, and works well with minimal supervision

  • Willingness to take on new assignments

  • Demonstrate self-motivation and results-orientation

  • Typing skills accurately type minimum 30 words per minute

  • Ability to effectively communicate with customers, managers and co-workers, and follow a logical, analytical approach to business conversations and chat dialogue

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

'1569500


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Research Engineer Digital Cockpit Feature And Technology Development

ESG

Posted 4 days ago

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 ESG Automotive is the go-to source for electrical engineering consulting in the automotive industry. Join ESG Automotive's team and help create the technology of tomorrow. Job Title: Research Engineer – Digital Cockpit Feature and Technology Development Location: Dearborn, MI What you'll be doing: The Digital Cockpit Technologies, Features and Design Engineer is responsible for researching and delivering technologies, features and experiences for future infotainment and connectivity offerings. Our particular team is focused on customer-facing applications for the digital cockpit. This position is primarily focused on researching, prototyping, defining and developing new digital cockpit features and technologies. Work tasks span from the early research and development stages of ideation driven by the Human-Centered Design and use case development, through the development of Proof-of-Concept solutions, vehicle integration and final delivery to the Product Development organization. We are looking for someone with documented experience in customer-facing application development, preferably related to infotainment and connectivity in the automotive space. Responsibilities include: * Research and develop concepts and prototypes for new technologies and features related to infotainment and connectivity for the digital cockpit * Work with the Human-Centered Design (HCD) engineers to define optimal user experiences for features and/or technologies * Lead technology and feature development projects, delivering to internal customers * Develop use cases, idea presentations, technology demonstrations, and proof-of-concept implementations * Architect and specify implementations and requirements * Develop and maintain support technologies and platforms for features * Actively ideate and invent new features for the connected vehicle * Perform competitive analyses, and maintain knowledge of emerging technologies in both the automotive and consumer electronics fields, especially related to connectivity and infotainment What you need for this position: Required: * Bachelor's Degree in Electrical Engineering, Systems Engineering, Computer Science or related degree * 3+ years of experience with development of customer facing features or applications * Ability to work independently * Ability to manage multiple, concurrent tasks and self-motivate * Experience with rapid prototyping * Experience with development tools and programming * Excellent oral and written communication skills Preferred: * Experience with basic user-experience (UX) related concepts such as visual design tools, wire framing tools, design guidelines and interaction models * Knowledge/interest in infotainment/connectivity products and features in automotive and commercial spaces What's in it for you: * Competitive compensation with bonuses * Excellent benefits including: * Medical/Dental/Vision Insurance * Employer paid Life and AD&D Insurance, Short-term and Long-term Disability Insurance * 401k with employer match and immediate vesting * Flexible Spending Account * Generous paid time off package including Vacation, Personal/Sick, and Holiday * Tuition Reimbursement * Employee Referral Program * Employee Assistance Program * Travel Assistance Program * Dynamic place to work with variety of projects * Strong work/life balance * Opportunity for growth Company Overview: Let the innovative developments and newest technologies in the world of electronics captivate you. ESG Automotive Inc. is a sound and steadily growing company. As part of the ESG Group, it is able to offer committed employees the professional environment of an internationally active company with locations in the USA and Europe. For five decades, the ESG Group has been developing, integrating and selling electronics and IT systems and is regarded as a high-tech company for technology transfer between different markets. Due to our broad range of customers and our activities in future-oriented industries, we offer challenging tasks and activities. Technology and consulting are entwined in all areas of our business. Shorter chains of communication and an open corporate culture make for a straightforward and pleasant working environment in which our employees are able to grow and develop. As we operate in the high-tech sector, we place particularly high demands on our employees: In addition to solid specialist knowledge and industry experience, we are looking for professional and quality-oriented individuals who are customer-oriented and are able to quickly integrate in multi-disciplinary teams. ESG Dearborn MI

Digital Fulfillment Administrator

Teletech Holdings, Inc.