Why work for Percepta?
As a Percepta team member you'll enjoy the following:
Paid training on the latest technology; Fun, talented and witty teammates; Knowledgeable, encouraging and present leadership; Family-friendly environment; Free-spirited, theme-based employee events; A diverse and community-minded organization; Career growth and learning opportunities for aspiring minds and, yes - all of the competitive pay, medical and vacation benefits you'd expect from a best-in-class global solutions provider!
This individual will check designated queues for SYNC USB requests from Ford customers and then process that request by loading a USB drive with the needed update. The individual will then mail the requested software to the customer.
Duties and Responsibilities
Print mailing labels / envelopes with customer delivery information
Print completed response letters to customers
Load pre-determined software update on a formatted USB drives
Place loaded USB drive in a pre-printed envelope
Place outgoing mail in designated mailboxes
Remain knowledgeable and current with all policies, procedures, processes, and changes
Continuously improve customer handling skills, process knowledge, and company and product information
Actively participate in team meetings, share knowledge and recommendations with supervisor and team members.
Maintain professional working relationships
Complete additional tasks / projects as needed
Basic Windows software navigation experience (Windows 7 or greater)
General Internet downloading experience
Experience with mass mailing preparation and delivery (60 items per day)
Must be able to efficiently multi-task with effective time management and organizational skills
Displays professionalism and positive attitude to develop and nurture prospect relationships
High level of trust and integrity, and exercise sound judgment
Ability to work well within a team environment, self-sufficient, resourceful, and works well with minimal supervision
Willingness to take on new assignments
Demonstrate self-motivation and results-orientation
Typing skills accurately type minimum 30 words per minute
Ability to effectively communicate with customers, managers and co-workers, and follow a logical, analytical approach to business conversations and chat dialogue
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Teletech Holdings, Inc.