Digital Fulfillment Administrator

Teletech Holdings, Inc. Dearborn , MI 48120

Posted 8 months ago

Why work for Percepta?

As a Percepta team member you'll enjoy the following:

Paid training on the latest technology; Fun, talented and witty teammates; Knowledgeable, encouraging and present leadership; Family-friendly environment; Free-spirited, theme-based employee events; A diverse and community-minded organization; Career growth and learning opportunities for aspiring minds and, yes - all of the competitive pay, medical and vacation benefits you'd expect from a best-in-class global solutions provider!

Position Summary

This individual will check designated queues for SYNC USB requests from Ford customers and then process that request by loading a USB drive with the needed update. The individual will then mail the requested software to the customer.

Duties and Responsibilities

  • Print mailing labels / envelopes with customer delivery information

  • Print completed response letters to customers

  • Load pre-determined software update on a formatted USB drives

  • Place loaded USB drive in a pre-printed envelope

  • Place outgoing mail in designated mailboxes

  • Remain knowledgeable and current with all policies, procedures, processes, and changes

  • Continuously improve customer handling skills, process knowledge, and company and product information

  • Actively participate in team meetings, share knowledge and recommendations with supervisor and team members.

  • Maintain professional working relationships

  • Complete additional tasks / projects as needed


  • High School Diploma required


  • Basic Windows software navigation experience (Windows 7 or greater)

  • General Internet downloading experience

  • Database navigation

  • Experience with mass mailing preparation and delivery (60 items per day)


  • Must be able to efficiently multi-task with effective time management and organizational skills

  • Displays professionalism and positive attitude to develop and nurture prospect relationships

  • High level of trust and integrity, and exercise sound judgment

  • Ability to work well within a team environment, self-sufficient, resourceful, and works well with minimal supervision

  • Willingness to take on new assignments

  • Demonstrate self-motivation and results-orientation

  • Typing skills accurately type minimum 30 words per minute

  • Ability to effectively communicate with customers, managers and co-workers, and follow a logical, analytical approach to business conversations and chat dialogue

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.


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Digital Fulfillment Administrator

Teletech Holdings, Inc.