The Digital Fraud Manager will lead and/or collaborate with key stakeholders to develop fraud models, rules, strategies, and controls to mitigate fraud loss in the e-Commerce and m-Commerce channels to maximize the customer experience and operational or business impacts. The Digital Fraud Manager is also responsible for collaborating with key stakeholders to identify and mitigate loyalty program fraud, digital coupon fraud and abuse, and other frauds through a variety of means and methods.
Develop a clear understanding of the overall e-commerce business strategy of the company including mobile and digital landscapes, and be able to integrate that strategy into fraud mitigation plans and processes
Develop, refine, and implement policies, procedures and strategic programs to mitigate risk and losses
Analyze fraud prevention/detection processes and prepare recommendations to improve performance and mitigation strategies
The Digital Fraud Manager supports the analysis and review of digital, online and mobile transactions in order to mitigate fraudulent activity
Analyze mobile and online transactions while investigating suspicious attributes such as previous order history, velocity, geolocation, device data, etc.
Serve as Fraud Tool SME and as liaison to third party vendors, solution providers, etc. related to fraud mitigation efforts
Work closely with cross-functional teams (Treasury, Marketing, IT/Digital, Customer Experience, etc.) to assess new payment options, technologies, and controls for risk/fraud mitigation
Network with others across the industry and collect industry data to set benchmarks and to measure success of various actions taken to prevent fraud
Work with other members of the Global Safety & Security Department, to include but not limited to; assisting in the continued development of members of the team engaged in supporting fraud mitigation, supporting the Field Security Managers as it pertains to investigations involving fraud, and supporting all other analytical requests from Global Safety & Security leadership
Participate and contribute on various cross-functional projects and teams, serving as a representative and subject matter expert for the department