Digital Communication Specialist

Digital Communication Specialist

We are looking for a highly motivated individual interested in joining one of the most innovative Maine-based financial institutions. You will have the opportunity to empower members to better manage their personal finances through digital means and be part of the Digital Services team focused on building relationships and delivering first-class service.

As a proud not for profit financial cooperative, Town & Country supports many charitable causes important to our members and the communities we serve. Habitat for Humanity, the Maine Cancer Foundation, Eastern Trail Alliance are just a few organizations we not only support financially but with our time. Employees enjoy the opportunity to connect with these and many other organizations through meaningful community projects.

Town & Country FCU offers a robust Digital Banking solution with some of the most innovative features in the market that results in one of the highest App ratings. Our Digital Services team consists of highly skilled staff who play a critical role in promoting our Digital Banking solutions. By accessing multiple systems and programs, the Digital Communication Specialist meets our members needs, resolves issues, and educates members regarding products and services, and connects them to the resources they need. Providing this level of service conveniently through digital channels as well as over the phone is an example of the first-class service Town & Country FCU is known for.

Function and Responsibilities

This role assists with the Credit Unions Digital Services and is accountable for responding to and completing member requests via electronic communications.

Duties include:

• Respond to member inquiries and requests via email, live chat, web and various other electronic member communication while monitoring for priority.

• Explain services to members in the use of mobile and online banking products and services; resolves problems that are within your authority; refer problems that are beyond your authority to the supervisor, along with recommendations.

• Maintains, confirms, and updates member contact and account information accurately on computer system.

• Monitor industry trends regarding digital services including product design, delivery methods, new technology, and offer recommendations.

• Monitor and report on possible security concerns for digital products and services as well as ensure they are compliant with established polices, regulations, and laws.

• Monitor operations for service quality ensuring digital services products are delivered within established quality standards.

• Performs other duties as assigned.

Education & Experience

High School education or GED. One year to three years of similar or related experience.

Interpersonal Skills

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.

• Presents information to individuals and/or small or large groups.

• Communicates effectively in person or by using electronic equipment and devices.

• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.

• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.

• Visually locates and identifies information, often in small print.

• Reads information, often in small print.

• Sits at desk for extended periods of time.

• Repetitive motion with hands and arms while using computer.

• Lift up to 25 lbs.

Location

Department location - Operations Center, Scarborough Maine.

Benefits

Medical (HSA), dental, vision, mental health, short- and long-term disability, life insurance, parental leave, vacation, paid holidays, paid volunteer hours, 401K, corporate bonus plan, profit sharing, tuition reimbursement, corporate logo wear, credit union product discounts, and lots of perks!