At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Responsible for the design and flawless execution of Digital Collections Engagement strategies with a particular focus on proactive communications such as Email, Push Notifications, and emerging channels.
Accountable for leveraging communication channels to drive incremental traffic to the digital collection experience with the goal of improving payment rates, decreasing net credit losses, and increasing operational efficiency.
Responsible for coordination with technology & vendor partners, analysis of campaign results, and continuous improvement / optimization.
Partners with others to development and implement a holistic channel sequencing and / or Next Best Action strategy that includes agent-based outreach methods.
Segments population for content, channel sequence, tone, etc. based on defined communications journey.
Manages the rules and criteria used to generate automatic communications.
Analyzes performance and conducts tests to improve results.
Provides insights on customer behavior and recommends changes to the digital experience.
Owns all manual campaigns from account selection through execution and evaluation.
Manages vendor partners, ensures campaigns are delivered on time and flawlessly by coordinating and monitoring all parties involved.
Defines and optimizes internal and external processes.
Project manages delivery of new features.
Bachelor's degree, or equivalent work experience
Seven to 10 years of applicable experience
Applicable professional certifications
Experience in the financial services industry, Default Management specifically as a plus
Digital Customer Journey experience
Email strategy and execution experience
Skilled in translating business questions and objectives into platform requirements / features and user stories
Understanding of applicable laws, regulations, financial services, and regulatory trends that impact default management
Experience working with Agile teams
Strong process facilitation and project management skills
Strong presentation, relationship building and negotiation skills
Well-developed analytical skills
Demonstrated marketing and marketing research skills
Excellent verbal and written communication skills
CSS and HTML experience a plus
Strong financial and computer skills
SAS and / or SQL experience a plus
Excel competence is a must
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $92,735.00 - $109,100.00 - $120,010.00