Digital Business Support Specialist

Akkodis is seeking a Digital Business Support Specialist for a client located in Auburn Hills, MI. In this role, you must have the ability to understand and troubleshoot complex IT and connected vehicle systems.

Pay Range: $25.00/hr - $27.00/hr

Long-term Contract

Digital Business Support Specialist job responsibilities include:

• primary point of contact to triage all problems
• collaborate with third-party providers to ensure an appropriate solution is identified to mitigate issues
• ensure customer satisfaction and retention
• excellent oral communication skills (call-handling skills, anger diffusion, proactive demeanor, ability to develop rapport with dealers to aid in getting paperwork/support)

QUALIFICATIONS:

• Bachelors Degree

• 3-5yrs Experience in a technical support role

• Ability to root cause problems and proactively seek both technical and process solutions to improve both service and efficiency continuously

• Troubleshoot complex IT and connected vehicle systems

If we can work with visa candidates: We are open to working with professionals eligible to work in the US with sponsorship

If you are interested in this Digital Business Support Specialist job in Auburn Hills, MI then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Lauren Vargas at lauren.vargas@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $25.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.