Digital Business Analyst

Duties

WHAT IS THE ONLINESERVICESDIVISION?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

ONLINE SERVICES, OS-DIGITAL PRODUCTS

The following are the duties of this position at the full working level.

Supports digital programs and projects through their full lifecycle, in support of the agency's

missions and initiatives to improve customer experience. Works on the creative design and

development of online products and services, including service design activities; develops

business cases and works with business owners to develop and analyze requirements and

define features; creates or documents user stories, epics, and acceptance criteria, conducts

backlog grooming and prioritization, establishes milestones and priorities, identifying features

and supporting development of products. Proposes hypotheses and success metrics.

Writes test plans and moderator guides based on acceptance criteria and conducts testing.

Develops, coordinates, modifies, and maintains product-specific roadmaps, documentation, and

short and long-term project plans as assigned, incorporating studies, analysis/analytics, journey

maps, and considering available resources, strategic goals, and business initiatives. Uses analysis to

develop product portfolio strategies, product lifecycles and roadmaps that include performance

tracking metrics and rationalization strategies.

Analyzes digital business requirements and digital engagement of taxpayers, including the risks

and opportunities presented by potential digital solutions. Bases decisions on data from a variety of

sources including but not limited to Google Analytics, customer satisfaction surveys, and the

analyses of other; uses data to uncover trends, preferences and other information that can be used

to experience. Communicates findings with team members to create common understanding.

Meets with working group to define the goals and objectives of projects and programs; prepares

comprehensive reports to keep leadership advised of plans and progress. Incumbent is adept in

all aspects of project planning, execution, and implementation, including integration of the customer

experience into concept development, requirements gathering and analysis, identification of new

methods, trends, and techniques, and user testing research to better support the design and development

of online interactions.

Designs and customizes complex studies, data gathering efforts, or comprehensive reviews that provide

information to assist Online Services' program areas, improve program delivery, and identify actual or potential

problem areas impacting program operations and customer experience.

Works to maximize IRS' reach acrossdigital platforms by continually analyzing and monitoring the everchanging

landscape and making recommendations for staying on the leading edge. Uses expertise with written and oral

communication to clearly communicate product vision, strategy, technical information, and status in plain language.

Help

Requirements

Conditions of Employment

• Must be a U.S.
  
  Citizen or National and provide proof of U.S.
  
  Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S.
  
  Citizen (Form FS-240))

• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.

• Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).

• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.

• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S.
  
  Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service.

One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-13 LEVEL:

To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, GS-12. Specialized experience for this position includes:

Experience analyzing, evaluating and making recommendations to problems affecting large websites.

Experience planning and analyzing policy in the assessment and improvement of program effectiveness and management processes and systems.

Experience using web publishing technologies, to create and publish content using a WYSIWYG editor or equivalent and hand coding and troubleshooting HTML markup.

Experience with web best practices including search engine optimization, user experience, responsive platforms, cross browser platform testing and accessibility standards to ensure the website is optimized for the user experience.

Experience producing and formatting web content, articles and other online content with attention to detail to perform quality assurance reviews.

Experience developing websites and to discuss and resolve problems with appropriate experts, and to follow procedures governing the planning and delivery of web products and to make recommendations on critical issues affecting web production.

Experience with oral and written communication to articulate findings and prepare reports.

For more information on qualifications please refer to OPM's Qualifications Standards.?

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

• Subject to a 1-year probationary period (unless already completed).

• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

• This is a bargaining unit position.

• Tour of Duty: Day Shift

• Start and stop times between 6:00 a.m. and 6:00 p.m. Monday-Friday.

• Alternative work schedule, staggered work hours or telework may be available.

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.

• Relocation expenses - none.

• Obtain and use a Government-issued charge card for business-related travel.

• Telework Eligible Positions: Telework eligible positions do not guarantee telework.
  
  Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder

• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

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