Digital Account Manager

Job Description:

Are you looking for a progressive sales career that offers great earnings and growth potential, while working for an industry leader?

As a Digital Renewal Specialist in Emerging Accounts within our Tax & Accounting Professionals business segment you will focus on securing and growing revenue with small firms (250 prepared returns or less annually). Digital Renewal Specialists manage the important relationship with customers in a given territory by leveraging Digital engagement and omni-channel experiences to maximize retention, cross-sell/upsell opportunities and revenue performance.

In Emerging Accounts, we keep the customer at the center of all we do. We learn the most when we're engaging directly with them on new capabilities, offers and value propositions. We move fast and we leverage the new ways of working to experiment, take risks and learn quickly so we can rapidly iterate on improvements and try again.

In this role you can thrive with a compensation package that provides base salary, plus bonuses, as well as our generous employee benefits, which include paid vacation/sick time annually, comprehensive health/vision/dental plan options, retirement savings with company match, education assistance, health & wellness incentives, etc.

Thomson Reuters is also consistently recognized as a 'Top Employer to Work For' across a broad range of categories, such as Work-Life Balance, Diversity & Inclusion, Opportunities for Women, Culture, Volunteerism.

If you're an experienced sales or account management professional looking for the opportunity to leverage new, cutting-edge technologies to help re-invent the way we engage and serve our Thomson Reuters customers then this could be a great match!

RESPONSIBILITIES

• Own and drive achievement of monthly renewal volume and revenue targets

• Promote Thomson Reuters Digital capabilities to help customers engage with us in a simplified way - wherever and whenever they need us

• Assist with territory growth goals by reaching cross-sell/upsell targets (in partnership with Digital Sales Specialists, as needed)

• Actively engage customers through Digital and Omnichannel efforts/tactics to build a positive relationship that meets their needs

• Maintain an accurate and up-to-date renewal portfolio by meeting business system data capture requirements

• Forecast accurate retention and sales attainment expectations on a weekly and monthly basis

• Partner with cross-functional teams such as Digital, Customer Proposition, Marketing and Product Management to provide customer/market feedback

• Collaborate with the Data Analytics team to ensure retention risk and cross-sell/upsell opportunities are effectively captured and addressed, and daily activity is prioritized, accordingly

• Demonstrate an Agile mindset - consistently innovating and making slight iterations of plan execution to maximize performance

• Communicate impediments in real time to key stakeholders for support in resolving and moving forward

• Demonstrate a strong aptitude for exploring and implementing new sales enablement tools that can be scaled to the larger Tax & Accounting Professionals team

QUALIFICATIONS

• 2+ years of direct Account Management or inside Sales experience

• Strong oral and written communication skills

• Demonstrated ability to drive high customer contact volume

• Well-developed sales process and negotiation aptitude

• High degree of professionalism, customer centricity and flexibility

• Highly collaborative - comfortable and willing to work with a team in a fast-paced environment with many unknown variables

• Skilled at conflict resolution and problem solving to achieve win-win outcomes

• Highly adaptive to new, cutting-edge sales and customer engagement technologies

• Significant product/solution expertise in one or more of the following areas: UltraTax, Onvio, CS Professional Suite, Checkpoint Research, or Checkpoint Learning; willing to be self-directed on building expertise with products/solutions that are less familiar

• 1 to 2 years working within the Tax & Accounting industry preferred

• College degree or equivalent experience

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com.

Locations

Ann Arbor-Michigan-United States of America

Req #: JREQ140269

Locations: Ann Arbor-Michigan-United States of America

Job Function: Sales