Digital Account Manager

Joist App Roswell , GA 30076

Posted 2 months ago

You:

You are a passionate and dedicated individual who is self-motivated and can thrive in a team environment. We need someone who enjoys working with clients and helping them grow their business through digital marketing. You most likely have experience monitoring and analyzing campaign and ad performance as well as onboarding digital programs for customers. This position will assist in onboarding a new campaign and developing strategies to meet customer objectives, revenue and profitability and work closely with Sales, Operations and Finance to implement and report progress of strategies and tactics.

Us:

Qiigo, an EverCommerce Company, is a leading resource for internet marketing solutions for multi-location, national brands. We work hard for our clients, pushing to drive business to their door, increase ROI, and keep them up to date with the latest marketing innovations.

Where:

This role will work from our office in Roswell, GA. We have a causal, laidback work environment where we pride ourselves on working hard while having a good time with our teammates. Come join our team of talented, passionate, and exceptional people.

Responsibilities include (but are not limited to):

  • Reviews and completes all orders submitted by Sales and ensures compliance in regard to policies and procedures related to products purchased, extension of credit and confirmation of products sold.

  • Contacts each customer after standard product activation for dashboard log in, review of reporting tools, product overview and training, as well as establish future follow up call scheduling

  • Actively monitor, analyze and communicate results of product performance

  • Utilize performance data to make recommendations to customer campaigns and identify additional opportunities

  • Has the knowledge and familiarity with accounts to analyze data and produce reports based on that data

  • Prepares and delivers communication on campaign performance to customers

  • Focus on activities that drive customer retention

  • Works with other organizations to resolve discrepancies or missing campaign data

  • Serves as a main point of contact to customer for any questions or issues they may have related to program and provide on-going educational information.

Qualifications:

  • Strong attention to detail, organized and possess the ability to manage multiple projects simultaneously with minimal supervision

  • Must have strong analytical skills to collect, compile, organize, track and analyze data

  • Strong communication (verbal and written communication) and listening skills

  • Highly collaborative leader and a team player, both within the company and with clients

  • Must be able to work in a fast-paced environment with frequent changes in priorities

  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and able to quickly adapt to multiple web based applications

  • Currently Google AdWords certified (a plus)

  • Strong people and communication skills are required.

  • Experience with proposals a plus.

Requirements:

  • College degree or equivalent and 3+ years experience working in sales support, digital marketing, and/or customer service environments is preferred for this position

Why Qiigo?

  • Competitive salary

  • Great Benefits

  • Medical, Vision, Dental

  • 401K + match

  • Lots of PTO (17 days off in your first year, plus your birthday off!)

  • Work from home flexibility

  • Fitness stipend

  • And more

  • Casual dress

  • Growing company in a fast-paced industry

  • Fun and collaborative work environment

Please note that you must be eligible to work for any company in the US without sponsorship to be eligible for hire for this position.


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Digital Account Manager

Joist App