Digital Accessibility Program Manager

It's a great time to join the City of Boulder!

Application Deadline:

July 5, 2024

Hiring Range:

68,328.00 - 99,112.00

This is a full-time salaried position.

Scheduled Weekly Hours:

40

Benefit Eligibility Group:

Non Union (30+ Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

The City of Boulder's Risk Management Department is seeking a highly skilled Digital Accessibility Program Manager to oversee and operationalize the Accessibility Requirements under the State of Colorado HB21-1110 Colorado Laws for Persons with Disabilities. This position will play a crucial role in ensuring that the City of Boulder maintains compliance with accessibility standards across all digital assets, including websites, applications, and documents. The ideal candidate will have strong project and program management skills and the ability to work collaboratively across departments to implement digital accessibility initiatives effectively.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.Digital Accessibility Program Management:

• Serve as the project manager, business analyst, and change management leader to prioritize project tasks, analyze stakeholder requirements, and implement communication strategies.

• Develop and implement a city-wide digital accessibility program to ensure inclusivity across all levels of government.

• Establish and execute an annual compliance plan to ensure adherence to evolving digital accessibility standards.

• Drive initiatives to enhance digital accessibility and manage all aspects of the grievance process from intake to final resolution.

• Collaborate with cross-functional teams to prioritize and execute accessibility improvements across all aspects of the City of Boulder.

• Work with current and future software vendors to ensure accessibility compliance and standards are met.

2.Remediation:

• Lead comprehensive remediation efforts to ensure compliance with accessibility standards.

• Conduct hands-on reviews and remediation of digital assets, including documents, websites, applications, and multimedia content.

• Determine appropriate accessibility standards and tools for conducting remediation.

• Develop and implement standardized processes and guidelines for reviewing and modifying digital assets to ensure consistency and efficiency.

3.Resource Development and Training:

• Create comprehensive communication materials, help guides, and training modules to facilitate the adoption of new processes and technologies.

• Review, recommend, and create new or revised internal operating processes and procedures.

• Coordinate with internal stakeholders to increase staff knowledge and capacity to create and maintain accessible digital products and communications.

4.Stakeholder Engagement:

• Build relationships with various stakeholders to ensure the City of Boulder's programs incorporate accessibility into all public information.

• Coordinate and communicate with software vendors to ensure compliance with accessibility standards set by the State of Colorado.

5.Tracking and Reporting:

• Track performance metrics and expenditures of accessibility funds to ensure alignment with the department's business objectives.

• Monitor the status of accessibility projects and communicate progress to senior leadership.

MINIMUM QUALIFICATIONS:

• Ability to demonstrate strong written and verbal communication skills.

• Ability to demonstrate a strategic mindset.

• Ability to demonstrate creative problem-solving abilities.

• Ability to independently research gaps in knowledge.

• Ability to demonstrate stakeholder management skills.

• Ability to fully understand digital Accessibility Guidelines (WCAG) and surrounding legal framework.

• Knowledge in and comfort with technology and learning about a variety of software solutions and how they can be made accessible.

PREFERRED QUALIFICATIONS:

• Knowledge of and experience in accessibility requirements, including ADA rules, regulations, and standards, is preferred, it is not mandatory for the job.

• Prior experience in State or Local Government, especially operationalizing legislation, is helpful.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from an accredited institution

• Demonstrated project and operational program management experience in a large organization.

• Experience training and relaying information to employees and stakeholders in an easy-to-understand manner.

SUPERVISION

Supervision Received: Risk Manager Senior

Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

Physical Demands: A combination of sedentary and physical work requiring the ability to lift a maximum of 45 pounds; occasionally lifting, carrying, walking and standing; frequent hand/eye coordination to operate personal computer, office equipment, and field equipment and machinery; vision for reading, recording and interpreting information; speech communication and hearing in main communication with employees and the public.

Work Environment: Works primarily in clean, comfortable environment.

Machines and equipment used include, but not limited to the following: City vehicle. Frequently uses standard office equipment including personal computers, telephones, calculators, and copy/fax machines.

Additional Job Description:

Last updated May 2024

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.