Diesel Technician

Superior Service and Customer Satisfaction Earn Arlington Heights National Award by Ford Motor Company for 31st Consecutive Year

Arlington Heights, Ill., March 10, 2020 - Arlington Heights Ford is among an elite group of Ford and Lincoln dealerships to be recognized with the 2019 President's Award by Ford Motor Company. The prestigious award honors dealerships that have excelled in automotive retailing by providing exceptional customer service and satisfaction throughout 2019.

Arlington Heights Ford has won this award 31 consecutive years - more than any other Ford dealership in the country.

"Earning this award is a reflection of our entire staff's commitment to delivering the best customer experience possible," said Tony Guido, principal at Arlington Heights Ford on Dundee Road. "We worked each and every day over the past three decades to make sure we were exceeding the expectations of every person who walked through our doors, and this 31st consecutive award shows we did just that. We are incredibly proud to receive this recognition, especially since it comes from the people we value most - our customers."

The President's Award was established in 1998, but similar awards date back to the 1980s. Dealers become eligible through survey responses from customers related to their sales and service satisfaction. Only the top one percent of dealers across the nation achieve this honor annually.

"In order to achieve the President's Award, dealers must deliver the highest quality sales and service experiences to customers each and every day," said Ivan Boykin, regional manager for the Chicago market. "The pursuit of excellence is not for the faint of heart - it requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction - in both sales and service - in automotive retailing."

• Provide technical service to vehicles and equipment.

• Read job order, observe and listen to vehicle in operation to resolve malfunction and plan work procedures.

• Follow checklists ensuring all critical parts are examined.

• Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.

• Test-drive vehicles to ensure that they run smoothly.

• Tag all warranty parts and returns to warranty clerk.

• Attend training classes and keep tabs on factory technical bulletins.

• Develop and maintain positive relationships with customers to increase overall customer happiness.

• Properly complete the service and/or repairs assigned by supervisor.

• Complete all work according to the applicable safety requirements and published procedures.

• Participate in, and utilize to the best of one's abilities, technical training as assigned by management.

• Maintain your designated workspace in an organized and clean manner.

• Ensure guest vehicles are returned as clean as they were prior to being serviced.

• Show the utmost courtesy to all guests, visitors and dealership personnel.

• Make every effort to achieve the production objectives set by management.

• Adhere to manufacturer's policies and procedures as they relate to labor operations, time and repair order documentation when performing warranty repairs and torque specifications.

Any other duties as outlined by the Service Supervisor and or management

• At least 1 year of Fleet or Dealership experience

• High school diploma or equivalent required

• ASE certification preferred

• CDL certification preferred

• Valid Driver's License

• Teammate with a strong sense of dedication to the customer and service team

• Self-motivated and professional

• Possess own tools