Dialysis Union Unit Clerk - Ward Clerk

PURPOSE AND SCOPE:

Support FMCNA's mission, vision, core values and customer service philosophy. Adhere to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Under close supervision and direction of the Clinical Manager or Charge RN, compiles, verifies, and files medical records of dialysis patients in the facility according to company standard operating procedures and pertinent regulatory requirements, ensuring patient confidentiality at all times. May provide other patient customer service functions as needed by the clinical manager.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving the FMS culture through values and customer service standards.

• Accountable for outstanding customer service to all external and internal customers.

• Develops and maintains effective relationships through effective and timely communication.

• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Compiles and maintains medical records of both the in-center and home patients in the dialysis facility according to company policies and procedures and in compliance with all applicable regulatory requirements. Ensures patient confidentiality is maintained at all times.

• Stores or disposes of obsolete files when appropriate according to the procedures defined by the Fresenius Medical Care Compliance Records Management department and in compliance with Federal, state and local regulations.

• Prepares hemodialysis records for the following day's activities ensuring they are stored/kept in a secure location until needed per HIPPA requirements. Charts, posts, and files appropriate information per defined procedures.

• Assists with laboratory work process;

• Prepares lab slips and tubes for routine and non-routine blood work;

• Centrifuges the blood or refrigerates according to laboratory specifications after the draw is completed;

• Packs the box for shipment and then direct these to the appropriate laboratory as required.

• Posts/enters the results from the labs into the electronic database (Proton/AMI) as needed (where allowed by state regulations).

• Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.

• Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.

• Assists with month-end reporting requirements such as Epogen data collection and Proton/AMI generated reports as needed.

• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.

• Assists in auditing records for ongoing compliance with medical records standards.

• Assists patients with transportation arrangements.

• Coordinates with transient patient paperwork.

• Coordinates with transient patient paperwork.

• Other duties as assigned which may include, but are not limited to:

• Answering telephones,

• Greeting patients,

• Word processing, and Proton/AMI or equivalent data entry.

• Other duties as assigned.

EDUCATION

• High school diploma or equivalent.

EXPERIENCE AND REQUIRED SKILLS

• Six months of relevant experience in a medical setting preferred.

• Computer skills - specifically knowledge of word processing applications.

• Good communication skills - verbal and written

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

"The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies. Rate: $15.43-$23.13"

Career with a purpose We offer an opportunity to create and deliver treatments that save and change lives for the better. We'll support your ongoing development. And you'll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversity Joining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. Stability Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and development We offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefits Our employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balance We want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.