Diagnostics Engineer, Semi

Tesla is seeking a Diagnostics Engineer to support the Tesla Semi Truck. This role is at a key connection point for product development and change implementation between our Silicon Valley development team, US-based factories, dedicated Semi Truck Service facilities, and our customers. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. You will be responsible for contributing directly to the continuous improvement of our products. This engineer must be passionate about the product, a strong critical thinker, and capable of understanding technical system-level architecture and issues.

Service Engineering, part of Vehicle Software Engineering, is responsible for real-time diagnostic support for the service network (the field), development and improvement of diagnostic tools and procedures, and feedback of top field issues to our development teams to improve current and future products.

• Responsible for supporting Tesla Semi Truck in North America, focusing on chassis and low voltage vehicle sub-systems such as pneumatics (air brakes, air suspension, etc.), steering, wheels/tires, towing, low voltage controllers (including harnesses and CAN), and harnesses
• Perform diagnostics on field failures both remotely - looking at data logged by the vehicle - and directly in the field with onboard diagnostic tools
• Respond to customer escalations and issues in real time to support troubleshooting
• Coordinate with design and development teams to perform further root cause analysis with component owners where necessary
• Work with quality and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place
• Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
• Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists
• Collaborate tightly with Tesla's hardware and software teams to ensure efficient and economical implementation and validation of new features, components, and systems
• Degree in Automotive Technology, Electrical Engineering, Mechanical Engineering, Mechatronics or similar, or equivalent experience
• Minimum 2+ years of experience in automotive industry; a focus on heavy duty trucks or commercial vehicles is a plus
• Experience testing, validating, diagnosing, and/or designing in the automotive industry; commercial vehicle experience preferred, especially air brakes, air suspension, 24V low voltage architecture, body on frame vehicle architecture
• Knowledge of vehicle architecture and CAN (controller area networks); familiarity with SAE J1939 a plus
• Experience with full product life cycles from prototype to production to aftermarket
• Ability to code in Python preferred; experience with C/C++ a plus
• Experience with data acquisition, analysis, and processing tools, such as SQL
• Ability to read and interpret mechanical drawings; experience with CAD systems such as CATIA is a plus