Diagnostics Engineer

Powering our sustainable future, together

We live in an era where electric mobility is "the new normal." Whereas over the past decade, electric vehicles were only for the few, today they are for everyone. Welcome to the electric era. Enter EVBox.

Founded in 2010, EVBox empowers forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions. With its offering of residential, commercial, and fast charging stations, as well as scalable charging management software, EVBox ensures that electric mobility is accessible to everyone.

We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company. Today, EVBox has grown into an international team across multiple offices in

Europe and the United States, with hundreds of driven professionals from different walks of life working for us.

About the Team:

The Diagnostics Engineer will be based in the US, reporting to the Director of Product, North America and into the Global Level 3 Technical Support team. You will work in close collaboration with:

• The local North American service team, especially at the L2+ level

• The global engineering teams based in Amsterdam and Bordeaux

About the role:

The main responsibilities include:

• Provide best-in-class 3rd line technical support related to EVBox product in both hardware and firmware.

• Perform in-depth remote technical analysis of charging stations (analysis of downloaded logs or direct connection to the charging station).

• Provide/offer technical support to support level 2+ colleagues.

• If needed, go to customer site to resolve technical issues if it cannot be done by level 2+.

• Write a detailed report for each intervention (remote analysis or field intervention). Follow up with technical incidents including providing feedback to the relevant team(s) internally.

• Contribute to the phases of software and hardware evolution on products (validation on pilot site, then deployment).

• Validate and improve our new product documentation based on field experience.

• Train support level 2+ colleagues on new products.

• Advise/guide the L2+ colleagues in a collaborative manner and determine whether the case requires L3 support or should remain L2+.

• Create tools (documentation, software, hardware) to empower the support team to better support our products/customers.

• Support and guide external service partners.

• Use field experience to detect any possible product improvements that would improve customer experience. Provide feedback from cases to the development teams.

• Support improvement of incident escalation process.

About you

Education requirements

• Minimum Bachelor's degree in technical field

Experience requirements

• Proven experience in development and 3rd line support

• Hands-on experience with embedded/firmware testing and reading device logs

• Experience in electronic hardware and firmware development

• Experience in the EV charging, Energy, or Automotive industry is preferred

• Knowledge and experience with EV charging standards such as OCPP, ISO15118 and IEC61851 is preferred

• Must be authorized to work in the US. We are unable to offer visa transfer or sponsorship at this time.

Skills required

• Strong written and verbal communication skills, internally and externally. Able to interact professionally externally.

• Knowledge on embedded systems, firmware, and software.

• Knowledge of electronics principles (components, reading schematics, etc)

• Understanding of TCP/IP communications (modem router, network card, mobile/ethernet network)

• Strong troubleshooting and analytics skills.

• Proven skills in providing technical documentation.

• Strong culture of sharing knowledge.

• Ability to travel ~20-35% when customer site intervention needed.

What to Expect from Us

At EVBox, we believe that when people feel valued and rewarded, their potential is unlimited. We offer competitive salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. Furthermore, our benefits offering includes health & wellbeing, insurance benefits, retirement programs, as well as service awards - not to mention various social and recreational activities, some of which are location specific. We are also constantly improving our benefits offering to meet the needs of our workforce. Globally, we offer the following benefits as standard:

● WFH allowance for the days you work from home

● WFH budget to set up a home office

● Annual Personal Development budget to be spent on external courses/trainings

● Commuting allowance

● Lease cars (only for certain roles)

● Quarterly team building budget available

● Leadership coaching & training

● Employee Assistance Program, where you can reach out anonymously to professionals who can help you with personal and/or work-related problems

● Online training courses offered (currently through Coursera)

● Support for mental health & wellbeing

● Referral program

● Company contribution to Class Pass subscription (upcoming)

● Volunteering day time off

● Company gatherings & Social committee

Are you passionate about the EV industry? Do you have an interest in renewable resources, new sustainable technologies, and clean future-proof products? Our growth and success are driven by the passion and dedication of everyone here at EVBox.

Across our 8 locations, more than 700 EVBoxers work together to provide electric vehicle charging solutions that help businesses move forward. Are you ready to join them? Hit apply. Want us to know why you're interested-a short cover letter always helps!

We're not looking for you to tick all the boxes we listed above. What matters most is that we share the same values, passion and work ethic. Don't let the imposter syndrome get in the way of a great career move and apply-we'd love to hear from you

Know someone at EVBox?

Be sure to have them submit you as a referral prior to applying for this position.

D&I message

At EVBox, we are committed to a non-discriminatory approach, providing equal opportunity for employment and advancement in all our teams and programs. We believe in an equitable, diverse, and inclusive workplace where all staff, no matter their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We respect, value diverse life experiences and heritages and ensure that all voices are valued and heard.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.