PURPOSE: Responsible forproviding excellent customer service while communicating with provider'soffices in the effort bring resolution to Collections/Appeals, Cash Apps,Unbilled and EDI's.
Deliverworld class customer service and build customer satisfaction and loyalty.
Provideeffective and timely resolution of accounts receivable invoices. Answerand process incoming telephone calls, completion of daily outbound calls, &emails.
Accuratelygather/verify information to complete a payable invoice.
Manageactions that require escalated approval or correction.
Completesongoing training to stay abreast of products, services and policy changes.
Workseffectively as a team member.
Organizesand prioritizes daily tasks effectively.
JOB KNOWLEDGE, SKILLSAND ABILITIES:
Oral & Written Communication Speak clearly and effectively using apositive tone and inflection. Answer and close calls and correspondencewith proper company scripting. Listen carefully so that you understandothers' views and confirm that you have heard. Keep writing clear, directand brief in formal and informal documents. Avoid confusing words orlanguage that may not be understood by the reader.
Decisions Uses fact-based decision making in the best interest of thecompany.
Personal Effectiveness Learns quickly and adapts when faced with newchallenges. Be honest and forthright at all times and keep your word andcommitments. Relates well and is able to build appropriate rapport foreffective relationships. Uses discretion and tact to diffuse high-tensionsituations. Analyzes success and failure for improvements.
Teamwork Works effectively as a team member, supports the teamleader.
Typing 30 wpm. Is proficient in Microsoft Word and Excel, ADP,CRM, the Internet.
EDUCATION / WORK EXPERIENCE:
High School Diploma or GED is required.
Minimum of 1 year customer service experience
Cognizant Technology Solutions