Providence is calling a Diagnostic Imaging Scheduler
Diagnostic Imaging Administrative Support (1.0 FTE, Days) to Providence Willamette Falls Medical Center in Oregon City, Oregon. This is a full-time, benefited position. Schedule is Monday
Friday, 9:00 a.m.
We are seeking a Diagnostic Imaging Scheduler
The Diagnostic Imaging Schedule must effectively communicate with patients, Imaging Department Coordinators & staff, radiologists, medical offices and physicians. The Imaging Scheduler must provide superior customer service and service recovery, utilizing good judgment that meets and/or exceeds the expectations of patients, visitors, physicians and Providence Health & Services staff
In this position you will have the following responsibilities:
Schedule imaging exams and other invasive procedures according to approved guidelines including specialized blocks and group or individual physician blocked schedules
Obtain necessary information and advise appropriate departments for emergent add on cases, as well as print off necessary paperwork
Verify ordering status of physicians requesting examinations for their patients and appropriate identification of procedure for accurate resource map for proper utilization of resources
Understand and utilize all aspects of HIS/RIS, DI Tracker and the scheduling system
Verify patients full legal name, spelling and date of birth and accurately inputs all required information into the scheduling system
Obtain needed information from numerous sources including all medical floors, all referring physician offices, HIS, scheduling system and PACS
Courteously and professionally respond to multiple phone calls and requests that often occur simultaneously.
Take scheduling requests from physician offices. Collecting and scheduling accurate information regarding imaging procedure scheduled, physician or patient special requirements and patient demographics to avoid duplicate errors and/or refers call to appropriate person/department
Collaborate with Diagnostic Imaging manager, coordinators, service line supervisors and other supervisory personnel regarding scheduling, resource or staffing conflicts
Communicate changes in imaging schedule to appropriate departments i.e. SSU or other enterprise scheduling departments, i.e. CVL, Surgery, Lab, Pathology
Facilitate patient questions for pre-imaging screening information and comments
Able to work through problematic situations and personal conflicts that may arise during the workday in a positive and productive manner
Provide diagnostic imaging support services as required to meet daily ministry needs
Required qualifications for this position includes:
Two (2) years Medical and/or clerical experience
Demonstrated outstanding customer service experience
Proficiency in use of personal windows based computer
Basic medical terminology level
Preferred qualifications for this position includes:
Diagnostic Imaging experience
Intermediate level of medical terminology
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
Providence Health & Services