Diagnostic Engineer

Convergeone Lawrenceville , GA 30046

Posted 2 months ago

C1 Company Overview

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video:




The Diagnostic Engineer is responsible for identifying and resolving complex telephony and other associated technology issues.


Essential Functions

  • Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment

  • Follows up with customer contacts to ensure satisfactory resolution

  • Reports findings, tracks progress, and documents customer communication within incident management system

  • Manages workload in a manner that meets defined Service Level Objectives

  • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

  • Develops positive working relationships with internal and external customers


Required Qualifications

  • Bachelor's degree in telecommunication or equivalent related education and work experience

  • 5 years' experience supporting telecommunications hardware and software

  • Avaya CM 6.0 and higher adjuncts

  • Must possess strong computer skills and excellent working knowledge of general business applications including MS Word and Excel

  • Must possess excellent oral and written communication skills in English

  • Highly skilled in writing with details, accuracy, and consistency

  • Strong analytical, interpersonal, and relationship building skills

  • Superior skill in the use of the internet, email applications, procurement/inventory systems, maintenance

  • Strong work ethic and personal drive to excel

  • Strong sense of urgency and commitment to get the job done

  • Superior negotiation, coordination, and conflict resolution skills

  • Ability to use (and learn new) complex systems, technologies, and applications

  • Ability to adapt to change quickly and multitask

  • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

Desired/Preferred Qualifications

  • Industry certifications on telephony and associated technology solutions

  • Avaya ACSS or ASPS

  • Two years working experience in the managed services industry

  • Multilingual

  • 5 years of experience supporting Avaya Solutions

  • Familiar with both voice and data equipment and technologies

Additional Information

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Overview (Text Only)

Summary The Diagnostic Engineer is responsible for identifying and resolving complex telephony and other associated technology issues.

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Diagnostic Engineer