An Automotive Diagnostic Consultant is responsible forguiding ALLDATA customers through automotive diagnostic and repair proceduresby phone or web based communications. The details of the diagnostic and repaircases can then be recorded in the Experience Based Repair Solutions (EBRS)database. Automotive Diagnostic Consultants need to maintain a positive,on-going relationships with ALLDATA customers to ensure trust and create astrong basis for continued customer loyalty.
Guide and verbally assist ALLDATA Tech-Assist customers andprospects with vehicle diagnosis and repairs by providing expert automotiveadvice based on personal experience, collaboration and research.
Contact customers to confirm that the guidance or fixprovided solved the issue.
Utilize administrative tools to input repair informationinto the system for future publication into the EBRS database.
Contribute suggested repairs to ALLDATA Community andmonitor forum-members' posts for accuracy and adherence to forum guidelines
General responsibilities: Email communications, participatein meetings, committees, and other duties as assigned. Assist otherindividuals, groups or departments when necessary to support internal andexternal customers and company objectives. Participate in software testing andany other special project or assignment as needed.
RequiredEducation & Experience
Level of Formal Education: High school diploma orequivalent
Area of Study: General education, Automotive and/or Dieseltechnology
Years of Experience: Minimum 6 years
Type of Experience: Professional automotive diagnostic andrepair
Required Certifications or Technical Skills
Current ASE Master Automobile certifications A1 A8 (orequivalent)
ASE L1 certification
Extensive experience and knowledge of automotive diagnosticmethodologies and system operating strategies
Strong skills in using electronically delivered automotiveinformation programs (such as: ALLDATA, OEM websites, Identifix, MitchellOn-Demand, Technical forums)
Exceptional customer service and problem-solving skills
Proficient computer skills Windows based applicationssuch as: MS Office (Excel, Word, Outlook), Adobe and various internet browsers
Proficient data entry and typing skills
Must pass an Automotive Diagnostic Consultant writtenexamination
Additional / Preferred Certifications and Skills
Associate's degree or equivalent in Automotive and/orDiesel technology
Automotive instructor experience
Shop owner/manager experience ASE C1 Automotive ServiceConsultant certification
Bilingual, second language (Spanish, French, other)
European manufacturer-specific diagnostic and repairexperience and training
Diagnostic and repair experience on light duty/mediumdiesel vehicles - ASE A9, L2 certifications
Collision repair body, frame or paint repair experience ASE B-series certifications