D&I Program Manager

Intercom San Francisco , CA 94102

Posted 2 months ago

Communication has changed for people. It's changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity?

The Diversity and Inclusion Program Manager at Intercom will be responsible for supporting our global teams to achieve their diversity and inclusion goals. This is a true program management role - it requires someone with a keen eye for organization, effective communication, cross-functional collaboration and an ability to track and manage complex projects. This role will partner closely with our global Employee Resource Group and will run our internal D&I Council, as well as manage many projects and programs that will help us create an inclusive and equitable environment for our employees.

What will I be doing?

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VIEW JOBS 2/16/2020 12:00:00 AM 2020-05-16T00:00 Program Manager Req I D SF-12176 Rate Primary Skills Description This role will provide exceptional customer service to business partners within the Employee Services area in delivering technical solutions, business process change and ongoing stabilization support to realize business value and objectives. The role also involves scoping and roadmap planning of future initiatives for your business partners. 6-8 years' experience. RESPONSIBILITIES: Demonstrate excellent communication skills, leadership and judgment; Define project scope, objectives and requirements and will own the project plan, schedule, budget, resource management, vendor management, issues and risks; Manage the delivery of multiple projects concurrently that have moderate to high levels of business or technical complexity and risk, and that involve multiple business areas and owners; Manage dependencies and impacts with other teams and business functions; Be accountable to ensure project commitments and deliverables are met; Interact daily with development teams, quality engineering, business analysts, product managers, support teams, cross-functional business teams and global process owners to develop the overall program plans, schedules and ensure the smooth delivery of the business solution and all deliverables; Work is reviewed and measured based on attainment of objectives and overall success of projects; Business expectations and ensure client satisfaction with delivery to schedule and budget; Provide global and cross-functional leadership to local and virtual project teams, building a collaborative and productive environment for teams to excel in. SKILLS: Project management and information systems software development lifecycle experience; Experience in managing multiple full lifecycle FINANCIALS and/or CRM integrated implementations with strengths in the area of GL, AP, AR, and AM Knowledge of business applications and business process optimization, with a focus on Financials an/or CRM integrated systems; Saleforce.com, Oracle Financials, and other ERP experience, a plus; Expert project management skills, specifically communication skills, project planning, risk management and capacity planning; Ability to learn quickly and adapt in a dynamic environment; Excellent spoken and written communication skills including receptive listening skills and ability to present complex ideas in a concise and objective manner; ------ Comfortable and experienced in presenting to senior level project stakeholders and sponsors as well as to large audiences; Excellent team player able to work with virtual and global cross functional teams; Excellent influencing and negotiation skills; Ability to work with deadlines and in a fast paced environment; Has demonstrated clear leadership skills and experience working with large, complex projects; Formal project management training and education. DESIRED SKILLS Professional project management credentials (such as PMP); Experience with Agile methodologies and principles; Advanced negotiation and presentation skills; Knowledge of on-demand web applications, web services APIs and various integration technologies is a plus; Background in business process analysis, requirements, design and quality; Experience in business partner relationship, business value scorecards and portfolio management. Varite San Francisco CA

D&I Program Manager