DFD - Field Operation Manager

Since its founding over 80 years ago, Krispy Kreme's focus has remained the same - making fresh, premium quality doughnuts inspired by their founder's original recipe. The brand's iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme's in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme's melt-in-your-mouth doughnuts being made right before their eyes.

Krispy Kreme's DFD - Field Operation Manager - is an Owner of

Outcomes. The role is responsible for providing divisional support around

training, mentoring and day-to-day management of DFD delivery operations.

HERE'S A TATSTE OF WHAT YOU'LL BE DOING

• As the SME, providing ongoing Support to DMs in within division

• Led efforts to drive completion of New Business Setup

• Provide field level recruiting, hiring, training and support

• SME/ Support to DMs in division

• Market Sales Manager Liaison

• Customer Communication in Division

• Field training and guidance (responding to "hot spots" in Division)

• Providing mentoring for AM DFD leaders

• Division DFD Systems Administrator and SME

• Provide field level oversight of safety programs and initiatives

• Provide field level oversight of maintenance program

• Shop visits and audits

• In division resolution of operational challenges

Supervision

• Individual Contributor

Training

• Assist efforts to recruit, hire, train and develop qualified staff

• Support DFD leaders in:

o Training/coaching drivers to properly complete customer orders

o Professionally and appropriately interacting with customers.

o Training RSRs to focus on positioning, cleanliness and overall appearance of in-store.

displays as well as appropriate product placement on displays per established planograms.

o Training drivers in the use of route books and/or handheld computers

o Training

RSRs regarding product quality and out of date product removal

Safety and Sanitation

• · Through

AM DFD, direct interaction, demonstrate safety consciousness and promote route.

and driving safety

• Through AM DFD, ensure drivers are trained in safe driving practices and appropriate

vehicle maintenance

• Drive efforts to ensure DFD team utilization of the Vehicle Inspection and Damage

Report Form to perform routine maintenance checks as required.

• Support in directing and approving all fleet maintenance and oversee proper upkeep of

fleet vehicles

• Address vehicle maintenance concerns with appropriate maintenance provider or Krispy

Kreme fleet management team

Leadership

• Help

achieve business plan objectives and profitability as detailed in established financial goals.

• Understands, communicates, and support division strategic plans

• Believes in, follows and encourages division to live up to company culture and values

• Support, administer and consistently enforce all company policies, standards, and

practices

• Maintain a sincere, courteous demeanor with both employees and customers

• Work with management to improve performance and implement new initiatives

• Use good judgment and avoid risk taking while operating a company vehicle

• Other duties as assigned

YOUR RECIPE FOR SUCCESS

• Experience with food, sales, management, production and customer service is required; considerable knowledge is strongly preferred

• Strong communication, organizational, problem solving and leadership skills

• Experience managing multi-unit operations and/or numerous employees is strongly preferred

• Ability to operate delivery vehicle safely

• The willingness to learn and the ability to use computer and web-based systems

(e.g., PC based tools, Microsoft applications, Web-based applications) to

input, access, modify, or output information or to execute programs or analyses.

• The ability to manage project timelines and deliverables

• Strong interpersonal skills

• Must meet Krispy Kreme driving standards (three-year clean driving)

• High school diploma or equivalent is required; higher education is strongly

preferred

• Pass a pre-employment drug screen, criminal background check and Motor Vehicles Report

BENEFITS

• Comprehensive benefits (medical, vision, and dental insurance)

• Employee discount program

• 401K plan

• PTO and "dream" days

• Company events

• Education Reimbursement

• Hospital Indemnity Insurance

• Adoption Assistance

• Life Insurance

• FSA/HSA Plans

• Pet Insurance

Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme's over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.