DFA Service Representative

State Of Arkansas Conway , AR 72034

Posted 2 months ago

Position Number: 22108471

County: Faulkner

Posting End Date: 07/26/2021

Anticipated Starting Salary: 26,033.90

State Revenue Office

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: C059C

Grade: GS03


Salary Range: $26,034.00 - $37,749.00


The DFA Service Representative is responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts. This position is governed by state and federal laws and agency/institution policy.


Examines evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify accuracy, as well as compliance, with laws and regulations. Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers, including non-custodial parents, and assists in the completion and filing of tax returns, forms, and applications.

Computes taxes, penalties, interest, or refunds due and prepares forms to bill/refund taxpayer. Corrects tax returns, forms, contracts, and evidentiary records for taxpayers. Interviews custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father.

Initiates actions required to locate non-custodial parent or putative father. Provides technical assistance to custodial and/or non-custodial parent with payment processing or related case problems, including suspension, financial asset seizure, payment correction, or paternity acknowledgement. Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required.

Leads work activities of other personnel by training and instructing new employees and providing technical assistance. Maintains updated manuals and computerized files. Performs other duties as assigned.



Knowledge, Skills and Abilities

Knowledge of the principles and practices of organizational management and public administration. Knowledge of either tax, motor vehicle, driver's license services, or child support laws and regulations.

Knowledge of accounting. Ability to provide information and assistance to taxpayers or child support customers regarding laws, regulations, and reporting procedures. Ability to identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records.

Ability to calculate child support arrearages, penalties, interest, or refunds due on taxes, license, and registrations. Ability to train and instruct new employees on procedures and the interpretation and application of laws.

Minimum Qualifications

The formal education equivalent of a high school diploma. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.



The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.


Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

Nearest Major Market: Little Rock

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Westrock Company

Posted 4 weeks ago

VIEW JOBS 8/19/2021 12:00:00 AM 2021-11-17T00:00 WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. Customer Service Representative / Specialist - Conway AR The opportunity: The Customer Service position requires knowledge of company's products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer and serve as a liaison between the customer and the folding carton manufacturing facility. How you will impact WestRock: * Work proactively to complete all tasks timely, accurately, and completely. * Initial point of contact for sales team, customers, and manufacturing * Develop strong client relationships that provide significant input to production planning and service strategies * Organize pre-production meetings for new customers, products, & graphics * Coordinate processing of new graphics with WestRock's pre-press department or customer-specified outside facility * Manage customer graphics * Assist in ordering materials by providing forecast information (timing & quantity) * Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts * Receive and enter customer orders, shipping releases, and complaints * Assist in production planning and/or order prioritization by providing customer requirements * Respond to customer inquiries regarding product availability, and provide inventory information * Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days * Assist in recovery of aged receivables * Must be willing to work flexible hours, when necessary * Promote teamwork at all levels within the company What you need to succeed: * Bachelor's degree preferred * Customer service experience / account management preferred * AS400 experience preferred. Ability to learn and work extensively with IBM AS/400 * Knowledge of the carton folding industry and products a plus * Occasional travel required * Professional customer satisfaction skills needed to maintain positive external and internal relationships * Excellent oral and written communications skills * Effective listening skills * Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook * Excellent organizational skills to include follow-up, accountability, and spreadsheet management * Ability to easily adapt to fluctuations in business cycles and workload * Excellent problem-solving skills * Be comfortable working independently and within a team environment * Ability to work through conflict situations * Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests What we offer: * Corporate culture based on integrity, respect, accountability, and excellence * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies and potential * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. #AR Conway Westrock Company Conway AR

DFA Service Representative

State Of Arkansas