Device Repair Support - Call Center

Batteries Plus, LLC Hartland , WI 53029

Posted 2 months ago

Ever want to fix your cell phone? Do you like providing customer service and solving problems over the phone? The Device Repair Support

  • Call Center position, located at the Batteries Plus Bulbs corporate office and national headquarters in Hartland, WI, provides troubleshooting and technical support over the phone relating to cell phone repairs. Don't worry, no technical experience is required and we provide comprehensive training.

Working in the Device Repair Support

  • Call Center role , you will take incoming phone calls into our technical support repair center to assist our in-store repair associates across the country. You will provide helpful and resourceful technical support over the phone through accessing product manuals and instructional repair documents, internet research, and troubleshooting. Additionally, you will occasionally perform trustworthy repair on devices such as cell phones and tablets at our centralized repair center at the corporate office. We are a growing national retailer with 700+ store locations nationwide. Does this sound like interesting and you enjoy working in a team-oriented and fun atmosphere? If yes, apply today for consideration.

Responsibilities

  • Answer incoming calls in an office-based call center environment

  • Provide customer and technical support over the phone

  • Repair cell phones in our centralized repair operations center

  • Work cross-functionally with Repair Technicians

Qualifications

  • High School Diploma or equivalent

  • At least 1 year of customer service experience

Preferred Qualifications:

  • Basic working knowledge of MS Office

  • Demonstrated strong verbal communication skills

  • Interest in technology, computers, cell phones, smartphones, gadgets, electronics

  • Willingness to learn new skills

  • Passion for customer service and providing solutions

A Bit About Us:

Trust is the center of our business. It governs everything we do and makes up the heart of our brand promise, "Today and every day, our neighbors trust us to help repower their lives". Our story began in 1988 with a single location in Green Bay, WI. Today, Batteries Plus Bulbs has over 700 retail store locations across the country. We are the nation's largest growing battery and light bulb franchise. Our stores provide an impressive selection of batteries, light bulbs, fixtures, keys & key fobs, and we offer convenient services like phone and tablet repair. Batteries Plus Bulbs associates are trustworthy, helpful, reliable, resourceful, and passionate. We are powered by a culture of trust, something we have to earn everyday by living up to our values.

Equal Opportunity Employer / Disability / Veteran

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Device Repair Support - Call Center

Batteries Plus, LLC