Device Administrator

ACRT Services, Inc.

About The Team

ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings over the long term, process and the benefits of a job done right and education and the difference it can mean in the lives of those we touch.

About the Role

The Device Administrator reports to the IT Infrastructure Manager at ACRT Services. This position will play a key role in maintaining, auditing, and reporting ACRT's IT device records as it relates to laptops, desktops, and mobile devices. The Device Administrator will provide technical support and training of computer hardware, software, and product software. This role will report to the IT Infrastructure manager. This position requires a high degree of organization and excellent attention to detail.

What You'll Do

Auditing and Reporting

• Coordinate device returns from Operations teams where applicable

• Administer device records to ensure accuracy

• Periodically create KPI reports based upon Helpdesk and device data

• Code monthly wireless invoices based upon device records

• Run routine PowerShell scripts

Technical Support

• Respond to requests for technical assistance in person, over the phone, electronically, etc.

• Diagnose and resolve technical hardware and software issues

• Ability to communicate effectively to employees using "non-technical" terms

• Customer service-oriented attitude

• Stay current with system information, changes, updates, documentation

• Identify and escalate situations requiring urgent attention

• Work with minimal supervision and follow directions from Manager

• Assist with IT projects as needed

Other Duties as Assigned

About You

Must haves:

• Education: Associates degree in Science (including IT), Math, or Business

• Experience: 1 year of previous customer service/customer relations experience

Nice to haves:

• Education: Bachelor's degree in Information Technology or Computer Science

• Experience: 2 years of experience in an IT support role & 1 or more years of experience with Windows Server (2012 & 2016), Active Directory, technical knowledge of IOS & MDM platforms, Office 365, and Microsoft Azure

Your Skills:

• Knowledge of Windows Operating Systems including troubleshooting, installation, imaging, networking, etc.

• Basic knowledge of computer networking

• Hardware troubleshooting, repair, and setup (desktops, laptops, tablets, & cellphones)

• Ability to communicate with manufacturer technical support to resolve issues

• Antivirus installation - virus and spyware removal

• Basic printer troubleshooting and repair

• Common tasks including password resets, voicemail setup, cell phone troubleshooting, updating documentation, software support

• Knowledge of computer operating systems and Windows Desktop

• Knowledge of computer hardware

• Knowledge of Microsoft Office Suite Applications

• Knowledge for general operation of fax machine

• Knowledge for general operation of print and copy machines

• Computer and internet operation skills

• Customer service skills

• Interpersonal skills

• Organization skills

• Problem solving skills

• Communication skills

• Time management skills

• Analytical skills

• Ability to communicate technical information to non-technical personnel

• Ability to multi-task

• Ability to prioritize

• Windows Server (2012 & 2016) and Active Directory

• Knowledge of Microsoft Excel functions

• Knowledge of Windows Powershell

• Technical knowledge with IOS & MDM platforms

• Office 365 and Microsoft Azure

This role would not be a good fit if:

• You don't enjoy working independently.

• You don't enjoy detail-oriented work.

Benefits

Health and Safety

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options

• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

• Flexible Spending Accounts or an option for a Health Saving Account with company match

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

• Roth or Traditional 401(k) Retirement plan with company match

Time Off

• Paid Vacation and Sick Time

• Paid Holidays including the day after Thanksgiving and Christmas Eve

• Veterans Day paid time off for our veterans

Perks

• Company paid cellphone or mobile allowance

• Tuition reimbursement program

• We believe in being comfortable at work. ACRT Services has a business casual dress environment that allows you to wear jeans!

Where We Work

At ACRT Services we prefer in-person employee interaction and we rely on collaboration among groups to be successful and agile, which means we expect work in the office to continue as an important part of our company culture and a key to employee success. This position is an in-person role, meaning employees will be required to come into the Stow, Ohio office on a weekly or as needed basis.

Standard office equipment will be provided to work in the office and at home - a dedicated space at home to work is also required. Uninterrupted home-based internet is a must in your home to attend and host video calls, along with a minimum bandwidth speed of 20 mbps. If you do not have an in home office space or cannot meet the internet needs, an office space will be provided for you in the company's Stow, Ohio office.

This position is not open to candidates located in Cincinnati, OH or Toledo, OH.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)