Development Specialist

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Open Date 09/20/2024 Requisition Number PRN39919B Job Title Development Specialist Working Title Member and Admission Sales Coordinator Job Grade D FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Variable Work Schedule Summary

The standard work schedule is five days a week, including one Saturday or Sunday, with occasional holidays and evenings based on NHMU operations and Museum special events.

VP Area Academic Affairs Department 00018 - Utah Museum of Natl Hist Oper Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 44,000 Close Date 10/13/2024 Open Until Filled No Job Summary

The Natural History Museum of Utah is inviting applications for the Membership and Admissions Sales Coordinator position on the Guest and Member Experience Team (GMET). The GMET Membership and Admissions Sales Coordinator will help to advance the Museum's goals by developing and executing the sales and acquisition strategy for our Museum Membership program. The successful applicant will be one who believes deeply in the Museum's mission, is passionate about customer service, and is eager to achieve personal/departmental sales goals using their expert knowledge of our membership programs. Additional responsibilities include selling admission tickets, audio guides, communicating with members/guests about general NHMU happenings, training new staff, and monitoring Membership sales. They will collaborate closely with other members of the department and NHMU to advance department and Museums goals. Individual will also be cross trained as a GMET Shift Coordinator to help cover areas as needed. We also place a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU, at every level and in all departments, are a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to consistently contribute to creating exceptional, memorable, and inclusive experiences for our guests, partners, and the community.

Responsibilities

The Guest and Member Experience Team Membership and Admission Sales Coordinator will be responsible for:

• Creating and executing the strategy to achieve onsite Membership sales goals developed by the GMET Manager

• Developing an expert level knowledge of NHMU's membership programs and successfully communicating the value of Membership to Museum guests and members.

• Using already-developed tools to identify great candidates for NHMU membership, then helping interested guests become members, or renew their membership.

• Formulating and executing onsite stewardship strategies for Museum Members.

• Supporting the Membership program with membership fulfilment, data analysis, and more

• Ensuring confidential and accurate data handling of guest and member data.

• Supporting Members and guests via email and by phone.

• Ensuring efficient and accurate transactions for each guest and providing details of upcoming programs, events, exhibits, and other promotions.

• Performing general cashiering duties such as facilitating ticket and audio guide transactions.

• Supporting other NHMU departments by assisting guests who arrive at the Welcome Desk with tasks such as checking in/out for meetings, equipment rentals, facilitating guest pick up of packages, and helping contact the appropriate department depending on their needs.

• Filling in for the GMET Shift Coordinator as needed doing duties such as counting the safe, putting together the daily schedule, assisting other staff with guests, and offering customer service support where needed.

• Other duties as assigned. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

• Bachelor's Degree or equivalent experience (One year of education is equivalent to two years of experience).

Preferences

Our ideal candidate is someone who is an extrovert and likes to meet new people, interested in a career in fundraising, and passionate about the museum.

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)

• Yes

• No

Applicant Documents

Required Documents

• Resume

• Cover Letter

• List of References

Optional Documents

• Addendum to the University of Utah

• Veteran Only

• Call 801.581.2169 after submission

• Appropriate discharge document (such as a DD-214 - Member Copy 4)

• Veteran Only

• Call 801.581.2169

• Letter of Recommendation 1
• Letter of Recommendation 2
• Letter of Recommendation 3
• Curriculum Vitae