Provides customer service to the public, developers, contractors, engineers and others at the counter, over the telephone, and via the internet. A person in this position may be assigned to perform duties at the One Stop Counter, Records, and/or Inspection Support. This position also requires knowledge of large commercial property address assignments which include suite assignments.
Selection Process: Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening to include:
Criminal Background screening for the past 7 years
The City of Scottsdale reserves the right to change this process at any time.
Education and Experience:
A high school diploma or General Educational Development (GED) equivalent.
One year experience in permitting processes or one year experience in technical and/or customer support preferably in construction, architecture, engineering or planning, including high volume public contact.
Preferred: Experience in a municipal or government setting.
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following tasks:
Accumulates, validates, and maintains departmental records including case files, permits, FEMA, asbuilts, plans, and maps.
Converts records to digital format for public access.
Conforms with state record retention requirements by digitally formatting, maintaining, and purging records.
Conducts research to fulfill requests for public records from both internal and external clients.
Responds to public and staff requests for information and research.
Assists the public over the phone, at the counter, and via the internet with engineering records questions.
Retrieves, inputs, and monitors customer data and history by accessing numerous computer screens and databases.
Retrieves and moves bulky documents, plans, and files for information gathering or sharing.
Researches history of properties for past users, zoning history, easements and recorded documents.
Provides administrative support to the building and off site inspectors by scheduling inspections, maintaining electronic inspection histories, and accepting, processing and permitting digital dry utility and/or barricading plans.
Issues Certificates of Occupancy, refunds deposits, and compiles Utility Billing accounts.
Work Environment/Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work is performed in a normal City office/customer service counter environment.
Lift and carry materials weighing up to 50 pounds.
Travel to/from meetings as required.
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EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
City Of Scottsdale, AZ