Development Services Rep II

City Of Scottsdale, AZ Scottsdale , AZ 85250

Posted 1 week ago

Introduction

Provides customer service to the public, developers, contractors, engineers and others at the counter, over the telephone, and via the internet. A person in this position may be assigned to perform duties at the One Stop Counter, Records, and/or Inspection Support. This position also requires knowledge of large commercial property address assignments which include suite assignments.

Selection Process: Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening to include:

  • Fingerprinting

  • Criminal Background screening for the past 7 years

The City of Scottsdale reserves the right to change this process at any time.

Minimum Qualifications

Education and Experience:

  • A high school diploma or General Educational Development (GED) equivalent.

  • One year experience in permitting processes or one year experience in technical and/or customer support preferably in construction, architecture, engineering or planning, including high volume public contact.

  • Preferred: Experience in a municipal or government setting.

Licensing, Certifications and Other

Requirements:
  • Preferred: International Code Council (ICC) Permit Technician certification.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following tasks:

Records:

  • Accumulates, validates, and maintains departmental records including case files, permits, FEMA, asbuilts, plans, and maps.

  • Converts records to digital format for public access.

  • Conforms with state record retention requirements by digitally formatting, maintaining, and purging records.

  • Conducts research to fulfill requests for public records from both internal and external clients.

  • Responds to public and staff requests for information and research.

  • Assists the public over the phone, at the counter, and via the internet with engineering records questions.

  • Retrieves, inputs, and monitors customer data and history by accessing numerous computer screens and databases.

  • Retrieves and moves bulky documents, plans, and files for information gathering or sharing.

  • Researches history of properties for past users, zoning history, easements and recorded documents.

Inspections Services:

  • Provides administrative support to the building and off site inspectors by scheduling inspections, maintaining electronic inspection histories, and accepting, processing and permitting digital dry utility and/or barricading plans.

  • Issues Certificates of Occupancy, refunds deposits, and compiles Utility Billing accounts.

Work Environment/Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Most work is performed in a normal City office/customer service counter environment.

  • Lift and carry materials weighing up to 50 pounds.

  • Travel to/from meetings as required.

Click here to review the entire job description.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep II

Global Indemnity Limited

Posted 4 days ago

VIEW JOBS 3/20/2019 12:00:00 AM 2019-06-18T00:00 Are you looking for a challenge and enjoy helping others? Do the words: Respect, Integrity, Commitment & Excellence describe you? If you answered yes to all the above, then we're looking for you. We are looking for the best possible CSR to join our team – someone who is a self-motivated team player who works well under pressure and is able to multi-task and prioritize. We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment, and is focused on first call resolution in an effort to achieve customer satisfaction at all levels. Above all else, we are seeking individuals who are active listeners to customer issues and questions, showing interest and compassion and a genuine desire to be helpful and offer solutions. CSRs on our team provide exceptional service experiences through all customer conversations and interactions; and are responsible for handling inquiries from insureds, agents and lienholders regarding an array of scenarios encompassing billing, payments, first notice of loss processing and claims status. We offer hourly wages that pay significantly higher than other call centers. If this describes a team you'd like to become a part of and contribute to, then we look forward to your application. American Reliable Insurance Company (ARIC), part of Global Indemnity plc, underwrites and services and array of specialty insurance programs marketed nationwide, with an emphasis on general agency distribution. Product focus areas: Dwelling, Manufactured Home, Motorcycle, ATV, Watercraft, and Farm & Ranch. Customer Service Reps are responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however, mail, fax and other electronic methods are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Most of these activities follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers. KEY RESPONSIBILITIES * Ability to maintain a consistent high call volume * Assists in providing information to insureds, lienholders and agents * Assesses calls for possible elevation or re-routing * Must be able to access and research information from various databases * Must demonstrate effective verbal and written communication skills as well as accurate data entry * Contacts are varied, some are non-routine * Follows standard screens/scripts to perform tasks * Knowledgeable of company products and services EXPERIENCE * 2-3 years of customer service experience SKILLS * Insurance background preferred, not required * Call center environment preferred, not required * Knowledge and experience with computer systems * Knows how to assess customer needs * Strong typing skills * Analytical mindset * Bilingual/Spanish a plus Additional Details: * The standard hours of operation for the customer service department are M-F 5:50am-5:00pm. * Selected candidates must be available for mandatory, paid training, Monday through Friday, 7:30am to 4:00pm. Toward the end of training, employees will receive their regular, assigned work schedules. Schedules are based on a 37.5-hour workweek. * Successful selected candidates will receive a job offer stating that continued employment is contingent upon successfully completing all applicable training. Unsuccessful candidates may be released from employment. * We are conveniently located off of Princess Dr. and the Loop 101. Address: 8667 E Hartford Drive, Suite 225, Scottsdale, AZ 85255 Global Indemnity Limited Scottsdale AZ

Development Services Rep II

City Of Scottsdale, AZ