Development Operations Engineer

Mitel Networks Corp Austin , TX 78719

Posted 3 months ago

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications.

With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.

Our dynamic BSS/OSS engineering team is looking for a talented and passionate Development Operations Engineer, which will be working alongside our existing BSS/OSS development team. Your primary functions will be to enable DevOps support for our products by writing automation specs, procedures and tools in order to move us to a fully automated environment, building and maintaining developer test deployments, managing and improving build systems and implementing a full CI/CD process. There is also an internal element to the role involving the evangelization of application development teams and driving improvement in the way we service our platform through automation and repeat-ability.

To enable the successful interaction with developers around their applications and environments, you will have a full understanding of our full product portfolio and be able to enable best practices which will be shared across the team.

Secondary functions will be to provide training on your specs and configuration management best practices to other engineers. Must work well within a team environment and have strong documentation skills.

Experience operating in a distributed, highly available, multi-tenancy environment. You should have solid knowledge of Linux Systems with an innate ability to troubleshoot issues in a complex, multi-tier architecture. We are looking for an individual that wants to be part of our infrastructure/development process and able to provide input on the future execution of environments with a strong emphasis on security, scalability and resiliency.


  • Ability to use a wide variety of open source technologies and tools

  • Ability to code and script

  • Experience with systems and IT operations

  • Comfort with frequent, incremental code testing and deployment

  • Strong grasp of automation tools

  • Data management skills

  • A strong focus on business outcomes

  • Comfort with collaboration, open communication and reaching across functional border


  • Excellent communication skills both oral and written

  • Solid Systems Engineering and Operations experience

  • Excellent system-level design ability

  • Solid knowledge of Linux systems

  • Familiarity with data transfer protocols (http(s), REST, SOAP, thrift, etc.)

  • Scripting/development expertise with Ruby, Python, Perl / Shell

  • Core IP services (DNS, DHCP, LDAP, NTP)

  • Advanced experience with storage subsystem technologies

  • Understanding of distributed file systems

  • Experience with one or more of:

  • Private Cloud virtualization (OpenStack, VMware)

  • Public Cloud virtualization (AWS, RackSpace, etc.)

  • Standard web platforms (PostgreSQL, NGINX, HAProxy)

  • Networking (L2/L3)

  • Configuration Management Systems (Chef, Puppet, CFEngine, etc.)

  • Network monitoring systems (Nagios, Zabbix, Zenoss, Sensu, etc.)

  • Prior experience in an internet-facing technical operations role with SLA obligations

  • Ability to successfully work with Cloud systems (Rackspace, EC2)

  • Strong scripting ability in Lua, Perl and/or Python

  • Understanding of any of the following technologies:

  • Ceph

  • Docker, or any other container technology

  • Mesos

  • Kafka

  • Understanding of message queuing systems and protocols

  • Understanding of Column Family Datastore (Cassandra, Hbase)

  • Security compliance history


  • Bachelors' degree in related technology discipline or equivalent
  • 5 -8 years' experience in complex cloud environment

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.


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Development Operations Engineer

Mitel Networks Corp