Development Operations Associate

Development Operations Associate

Holden Forests & Gardens

Full-Time

Opportunity:

The Development Department seeks a thorough team member to work within the Development Operations team. The Development Operations Associate is primarily responsible for processing gifts & memberships, generating acknowledgements, database maintenance along with other support functions. We are seeking an individual who is motivated, organized and can demonstrate a high level of accuracy. This position is based out of the Cleveland Botanical Garden in Cleveland, OH occasional travel to the Holden Arboretum in Kirtland, OH. We are looking for a team member who wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Position Details:

• Full-Time, Non-Exempt position

• 40 hours a week

• Schedule includes nights and weekends

• Training provided

• Reports to Manager of Development Operations

• Medical, Dental, Vision benefit options

Key Responsibilities:

Key responsibilities of the Development Operations Associate employee include but are not limited to:

• Support Holden Forests & Gardens' mission, vision, and values

• Ensure quality assurance with weekly donor and membership audits, duplicate record merges, and the maintenance of department materials

• Regularly manage constituent and relationship updates, address changes and data cleanliness to our fundraising database (Altru)

• Process donor and member gifts accurately and in a timely manner

• Manage gift acknowledgment process and produce acknowledgments, ensuring membership levels are accurate, and donor benefits are properly fulfilled

• Provide customer support for membership and donor gift inquiries

• Collaborate with Development Operations Coordinator to improve data and reporting efficiencies

• Assist with pulling email lists for weekly e-blasts and newsletters

• Work special events and HF&G Member events related to the Development department a few times a year

• Other projects and duties as assigned

Qualifications and Skills:

• Demonstrate a passion for people and nature

• High School diploma or equivalent, required

• Two years of clerical experience in a professional environment, a plus

• Proficient in keyboarding skills and Microsoft Office products

• Advanced ability with CRM systems; preferred

• Previous experience with Altru or other Blackbaud CRM, a plus

• Ability to meet deadlines, adapt to shifting priorities, and work on a team

• Understanding of non-profit development and the importance of handling confidential information

• Must have reliable transportation or the ability to reliably commute to work

Requirements:

• Communicate over the phone

• Ability to sit for extended periods of time

• Ability to use a keyboard

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!

We offer Medical, Dental and Vision Benefits | Paid Time Off | 8 Paid Holidays a year |

403(b) | Employee sponsored life insurance, long term disability and short-term disability | Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

Apply:

Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.

Qualified applicants should submit résumé, cover letter and 3 professional references.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.