Development Coordinator, Planned Giving

The Development Coordinator plays an integral support role on the Planned Giving team within the Mass General Development Office. With appropriate guidance, the coordinator supports the work of three frontline planned giving officers by managing calendars, handling preparations for meetings and events, processing business expenses and making travel arrangements when needed. The coordinator also tracks fundraising actions and activities in a donor database and prepares and distributes team reports.

As a Coordinator, you will work alongside fellow management support professionals, or "MSPs," who hold similar support roles in the department. Development MSPs are talented, dynamic and valued colleagues who serve as partners and collaborators in teams across the department. As a Mass General Development MSP, you will have access to a variety of networking, professional development and leadership opportunities.

To Apply

Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

About Us

Massachusetts General Hospital is one of the world's top academic medical centers. It is the original and largest teaching hospital of Harvard Medical School, where nearly all our staff physicians serve on the faculty.

Mass General has pioneered medicine for more than 200 years, and we're thinking big about the future. In 2021, we launched our largest-ever comprehensive fundraising effort - The Campaign for Mass General- which seeks to raise $3 billion in philanthropic funding that will help us reach our four ambitious campaign goals, each grounded in a pillar of Mass General's historic mission to treat, discover, teach and serve. To learn more about our Campaign, click here.

Our Department

The Development Office is a vibrant and collaborative team focused on advancing the hospital's mission of health care excellence. We are committed to expanding the philanthropy that makes this mission possible.

We offer a competitive benefits package including generous health care and retirement plans and an array of professional development opportunities. We also offer a Flexible Workplace Program, a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role. We comply with all Mass General Brigham conditions of employment, including vaccination mandates.

Diversity and inclusion are priorities for our office and the hospital. We strongly believe that a team of diverse identities, experiences, opinions and perspectives drives creativity, innovation and excellence.

Click here to learn more about our team and what it's like to work with us.

General MSP Responsibilities

• Manage the calendars of assigned individuals, keeping them free of scheduling conflicts

• Coordinate logistics, prepare agendas and other materials, take notes and organize follow up actions for meetings, events, appointments and presentations, troubleshooting issues as needed

• Write and/or review correspondence and other materials and interpret information necessary to draft responses as needed

• Attend to donor, physician and hospital administrators' phone and email inquiries relating to gift-related issues

• Make travel arrangements, prepare travel itineraries and troubleshoot and resolve potential conflicts

• Submit employee expenses and vendor invoices

• Conduct basic prospect identification and research activities, working with Prospect Management and Research colleagues to collect relevant information about donors

• Gather and record data and action items in a donor database, ensuring thorough documentation of fundraising activity and results

• Complete booking forms for gifts and pledges in a timely manner with thorough backup information

• As needed, assist with daily administrative activities

• Participate in professional development opportunities, including taking advantage of shadowing opportunities when appropriate

• Prepare and regularly update progress reports

• Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods

• Assist with recruitment activities as needed

• Take on other office-wide duties at the request of Development leadership

• Adhere to the mission, credo, and standards of behavior of Mass General Hospital

Team-Specific Responsibilities

• Lead the Planned Giving phone line coverage and closely monitor the Planned Giving email inbox to ensure appropriate coverage and response

• Assist with special projects and events as needed such as one-off mail campaigns, Chair celebrations or other events

• Provide administrative and project support to the trust and estate, professional development and marketing programs and other programmatic initiatives as needed

• Represent the Planned Giving team at regular meetings of the Development Office's Management Support Professionals (MSP) group

• Attend external planned giving training(s) and professional development opportunities to gain an applicable understanding of key planned gift vehicles in order to best assist the needs of the Planned Giving team and colleagues across the Development office

Qualifications

1-2 years of experience in a customer service or relationship-building role is required. A bachelor's degree is preferred but not required.

In addition, the ideal candidate will possess the following skills, abilities and attitudes:

• Strong verbal and written communication skills

• Problem solving skills

• Organizational, time management and project management skills

• Command of Word, PowerPoint, Excel and Outlook, or the ability to learn them quickly

• Competency using videoconferencing platforms (Zoom and Teams preferred)

• Proficiency with data entry or data management in a database (Blackbaud CRM or Raiser's Edge preferred)

• Attention to detail

• Professionalism and a strong work ethic

• Desire and motivation to learn about the organization and fundraising

• Awareness of personal work styles in self and others

• Adaptability and flexibility in times of shifting priorities

• Ability to work collaboratively with diverse audiences

• Creativity and high levels of energy and enthusiasm

• Commitment to adopting best practices and maximizing efficiency

• Inclination to build relationships with people inside and outside of the organization

• Good judgment and care in dealing with confidential information