Developer

Job Title

Application Support Analyst

Relevant Experience

(in Yrs)

8

Must Have Technical/Functional Skills

Must have minimum 3 years administrative experience managing applications, SAAS, cloud and on-premise solutions.

• Application operations and maintenance activities - including but not limited to user access management, reporting, monitoring and support

• Managing application related issues and incidents and performing root cause investigations

• Technical expert for assigned applications and work with members of global team as necessary to address issues, requests etc. faced by users.

• Participation in integration activities between supply chain systems and other customer systems and providing the configuration and/or coordination of the integration

• System administration of applications managed by customer in across 3 regions

• Support migration of systems from legacy systems to new customer systems, to include assistance in programming, configuration and commissioning of applications as well as data migration, to the customer specifications.

• Maintain accurate records of all maintenance work and or installations performed on Enterprise system

• Provides L1, L2, L3 Operations Application Support - including Configuration & Customization

Experience Required

• Possess minimum of 3 Years of Experience Supporting, configuring, monitoring & maintaining software applications

• Skilled in the Active Directory & SAML areas

• Knowledge of IT system integrations & Cloud technologies desirable

• Knowledge of ITIL especially in the areas of Incident, Problem and Change Management

• Understanding of supply chain process

• Must be able to navigate through system database software to configure and troubleshoot data and hardware related issues

• Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills

• Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment.