Developer Support Engineer

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production a concept we call “liquid software.” Wouldnt it be amazing if you could join us in our journey? We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward As a Developer Support Engineer in JFrog you will • Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements • Develop scripts in Bash, Python, Groovy for debugging and automating • Set up JFrog applications and 3rd party products in various development environments • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters • Reproduce customer scenarios and fill relevant bugs/features • Maintaining and improving a knowledge base of known issues and solutions • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams • Ability to work in flexible hours and on weekends while needed To be a Developer Support Engineer in JFrog you need… • BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience. • Customer-facing experience, 3-5 years. • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms. • Experience in Linux

• Mandatory • Strong technical software-related debugging skills

• Mandatory • Understanding of Java or other compiled language

• Mandatory • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat

• Advantage • Experience with networking and reverse proxy (nginx/httpd)

• Advantage • Experience in the DevOps industry

• Advantage WHAT JFROG CAN OFFER… • At JFrog, base salary is only one component of our compensation package. • This position has a base salary range between $100,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location. • This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan. • JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more