Detail Specialist

Posting Details

Posting Details

Requisition Number S2797 Position Number 013501 Position Classification Title Building & Environmental Tech Functional Title Detail Specialist Position Type Staff University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Facilities Operations has the responsibility of providing a wide range of services to all administrative departments, student programs, and all academic schools and departments. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, project management, and renovations. These duties are conducted for a campus consisting of over 100 buildings totaling 6 million gross square feet on over 275 acres.

Position Summary

The position is responsible for general and detailed cleaning in academic, administrative, and performance buildings on campus. This position also completes floor care, has good customer service skills, and completes other special projects such as furniture supply moves within the academic buildings on campus. Supervisor may assign other job-related duties not specifically listed under essential tasks.

General and Detail Cleaning

• 60%

Customer Service

• 10%

Floor Care

• 15%

Special Projects

• 15%

This position is a mandatory position as defined in the Adverse Weather and Emergency Event Policy.

Minimum Qualifications

Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; an equivalent combination of training and experience. Special certification may be required for some of these positions. Special note: this is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all functions.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

• At least six (6) months of directly related experience

• Previous working experience at a higher learning institution

• One to two years of experience

• High School Diploma or GED

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,

• Company Name,

• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.

• Email Address

• Contact Phone Number

Recruitment Range $33,900 - $34,423 Org #-Department Facility Services Housekeeping

• 56408 Work Hours of Position 4pm

• 12:30am, M-F Number of Months per Year 12 Posting Requirements Job Family Institutional Services Career Banded Title Building & Environmental Tech Open Date 04/22/2024 Close Date 05/06/2024 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency

Key Responsibilities

Key Responsibility

General and Detail Cleaning

Essential Tasks

• Cleaning Responsibilities

• Expected to perform general and detail cleaning in private and public areas to include (but not limited to) hallways, stairwells, elevators, restrooms/locker rooms, entrance areas, lobbies, gymnasiums, classrooms, lounges, auditoriums, dressing rooms, offices, suites, housekeeping areas and other areas per the assigned cleaning routine or as assigned by supervision.

• Daily Maintenance Responsibilities

• Policies public areas per assigned routine or as directed. This includes restocking supplies and removing trash from restrooms, breakrooms, hallways, lounge areas, and other areas as assigned. Also maintains floor areas in public spaces multiple times throughout assigned work hours.

Key Responsibility

Customer Service

Essential Tasks

• Strives to improve the level of customer satisfaction and provides a service that meets both internal and external customers expectations on a routine basis.

• Handles routine inquiries and advises supervisor of complaints from customers.

• Whenever possible, assist supervisor with a resolution of the problem.

• Demonstrates professional and positive interactions with customers daily.

Key Responsibility

Floor Care

Essential Tasks

• Carpeted Floor Areas

• Perform daily floor care tasks as assigned such as vacuuming and stain prevention. Perform periodic floor care tasks to include, but not limited extraction, bonneting, and other processes deemed necessary or assigned by supervision.

• Hard Surface Floor Areas - (a) Dust mops daily and mops as scheduled to remove excess dirt and preserve finish. Cleans baseboards regularly or as scheduled by the supervisor. Use of labor-saving equipment (scrubbers) is required if the equipment is available. (b) Performs periodic floor maintenance such as stripping, top scrubbing, refinishing, and other related tasks as assigned by supervision.

• Safety

• Understands notifies and reports safety hazards and corrective actions that must be taken regarding the accident, as required by OSHA.

• Training

• Completes professional development instruction each fiscal year as directed.

• Sustainability

• Correctly utilizes recycling receptacles as instructed by OWRR to assist in UNCG's commitment to sustainability as a core value of institutional operations.

Key Responsibility

Special Projects/Additional Duties

Essential Tasks

• Moves

• Coordinates with customers and communicates with supervision to ensure customer satisfaction. Utilizes departmental labor-saving equipment to ensure safe and effective transportation of university property.

• Event Coverage/Weekend Projects

• Coordinates with supervisor for directions and expectations and other duties as assigned by supervision and/or event staff.

• Exterior Building Projects

• Responsible for outside areas (including porches) up to 25 feet from any building entrance. This includes outdoor waste receptacles, cigarette urns, pressure washing, leaf blowing/sweeping, and snow removal.

• Additional Duties

• Additional duties including (but are not limited to) aiding in the training of new staff members, monitoring and restocking supply closets throughout the assigned facility, and additional tasks as assigned by supervision.

Competency

Competency Knowledge- Technical Competency Description

• Performs basic cleaning such as sweeping, mopping, scrubbing, dusting, disinfecting, vacuuming, etc., to keep working areas in a clean and orderly condition.

• Operates and maintains basic equipment in the performance of housekeeping duties including motor scrubber, vacuum cleaner, backpack carpet extractor/cleaner, mondo vap, etc.

Competency Level Contributing Competency Customer Service Competency Description

• Respectfully identifies, listens, and responds to customer needs (in order of priority) in assigned work areas.

• Builds and sustains productive customer relationships.

• Makes customers and their needs a primary focus of one's actions.

• Demonstrates ability to adapt the schedule to customers' needs.

Competency Level Contributing Competency Communication Competency Description

• Listens to instructions, and asks necessary questions to complete tasks.

• Confirms understanding of question/problem.

• Consistently demonstrates the ability to effectively express thoughts, ideas, and information (verbal and non-verbal) concerning routine work issues.

Competency Level Contributing Competency Safety and Health Compliance Competency Description

• Understand appropriate action to correct hazards.

• Attends training and receives proper information about the use of PPE, equipment, safety and/or emergency procedures, and accident reporting.

• Reports accidents appropriately or in a timely manner.

• Reads MSDS and original labels before applying or mixing chemicals.

• Insures chemicals are labeled and environmentally safe are receiving close supervision.

• Read the safety manual before entering areas that should be avoided.

Competency Level Contributing Competency Interpersonal Skills Competency Description

• Communicates with fellow workers in a clear and concise manner that allows work to be completed.

• Communicates with management to obtain understanding of the organization's objectives.

• Demonstrates personal accountability for completion of required tasks assuring quality results.

Competency Level Contributing

ADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions

• F, Hand Movement-Grasping

• F, Holding

• F, Reading

• C, Writing

• F, Eye-hand coordination

• C, Vision-Visual inspection

• F, Hearing

• C, Talking

• C, Standing

• F, Walking

• F, Lifting-0-30 lbs.

• F, Lifting-30-60 lbs.

• O Work Environment Inside

• F, Outside

• F, Ventilation ConditionsDust

• F, Ventilation ConditionsFumes

• O, Ventilation ConditionsChemicals

• O, Ventilation ConditionsGases

• O, Chemical Spills

• F, Infectious Bacteria

• O, Overtime

• R, Night/Dark

• F

Applicant Documents

Required Documents

• Resume/CV
• List of References

Optional Documents

• Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have at least six (6) months of previous Housekeeping experience?

• Yes

• No

• Do you have previous floor care experience?

• Yes

• No

• How many years of housekeeping experience do you have?

• 1 - 2

• 2 - 3

• 3 - 4

• 4 - 5

• 5+

• Are you eligible to work in the United States without sponsorship?

• Yes

• No