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Desktop/Client Support Associate

Expired Job

Hershey Entertainment & Resorts Company Hershey , PA 17033

Posted 4 months ago

The Desktop/Client Support Associate provides in-person and remote support for internal customer desktops, laptops, handheld devices, standard desktop software applications. The Associate will also provide support for business enterprise systems (i.e.

Infogenesis, Resortsuite, Delphi, etc.). He/She will be the customer's advocate to other IT personnel to ensure the customer has the tools needed to perform their job at the highest levels. The Desktop/Client Support Associate is responsible for maintaining and tracking customer support requests, including escalation and follow-up with other IT personnel. They will act as a knowledge resource for Helpdesk team members and also assist the Application/Project Support team members with any Business Partnership needs requiring technical work.

Please note that this is a 2nd shift position and will require some weekend work. Job Functions: Provide 2nd level in-person and remote support to customer community to answer questions and resolve issues.

Assist with providing timely and courteous support which will require troubleshooting user's technical issues, supporting complex software and computer technology in a high-service environment. Activities include recognition, documentation, research, isolation, accurate resolution, and follow-up. Escalate problems to the correct branch of IT as necessary for continued troubleshooting of problems and incidents.

Manage a variety of daily work activities which include support requests, systems maintenance and any other tasks as needed. Perform setup, preventive hardware maintenance, replacement and repair (at the component level) of computers and other IT equipment. Participate in weekly on-call rotations as scheduled which requires availability to provide end users with after hours and weekend support.

Provide ad hoc technical support for a variety of company events from pre-event setup through post-event shut down; events include those at any company property including, but not limited to, Hersheypark, Giant Center, and Hersheypark stadium; events may be scheduled for weekends and evenings. Perform other duties as assigned.


Basic Qualifications:

Minimum of years of related experience.

Industry Experience
  • Other 18 years of age or older. Pre-Employment

  • No Post-Employment

  • No Must have a valid Drivers' License Associate's degree

  • Computer Engineering, Computer Networks, Computer Programming Relevant work experience can be substituted for education

  • 2 years Additional Qualifications:
    Internship in IT preferable Prior experience supporting hardware and applications Knowledge related to Windows 7, email systems, MS Office Understanding of network issues dealing with Printing, Document delivery systems other than email (i.e. scan-to folder, scan-to-email, etc.), PC/laptop connectivity Strong verbal communication, presentation, and interpersonal skills Strong written communications skills Solid time management and organizational skills Establishes credibility quickly by listening, taking initiative and following up Ability to understand technical problems, troubleshoot and resolve issues while maintaining detailed documentation per occurrence Experience imaging laptops/desktops and light network administration Experience working with help desk/ticketing systems preferred Willingness to pursue ongoing certifications and education Ability to build and maintain relationships and work well with others as part of a team Strong sense of commitment and drive towards problem resolution.

    Ability to manage multiple priorities and deadlines Physical Demands & Working Conditions While performing the duties of this job, the employee is required to: Climbing Ladders Occasional (<33%) reaching="" forward="" occasional=""><33%) climbing="" stairs="" occasional=""><33%) (10ft="" maximum="" height)="" lifting="" occasional=""><33%) (30lbs="" maximum="" weight)="" reaching="" overhead="" occasional=""><33%) finger="" dexterity="" frequent="" (34-66%)="" hand/eye="" coordination="" occasional=""><33%) stooping frequent (34-66%) bending frequent (34-66%) sitting frequent (34-66%) standing frequent (34-66%) walking frequent (34-66%) this job requires minimal visual requirements. able to distinguish unlike items, detect motion, and distinguish color. this job requires a good sense of vision (either corrected or uncorrected). visual ability to operate moving equipment such as a car, truck, golf carts, etc. this job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery). this job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). this job regularly requires verbal communication of detailed information to others either by phone or in person. must be able to speak and read the english language. substantial movements (motions) of the wrists, hands, and/or fingers (repetitive motion). the position is subject to hazards. includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. the position is subject to both environmental conditions. activities occur inside and outside. the position is subject to outside environmental conditions. no effective protection from the weather. the position is subject to environmental conditions. protection from weather conditions but not necessarily from temperature changes. normal work schedule is monday through friday (business hours), but based on operating needs must be able to work a flexible schedule including days, evenings, weekends and holidays. required to be part of after-hours on-call support rotation for week long durations. physical requirements include sitting, standing, reaching, lifting, and finger dexterity need to be able to sit for an extended period of time ability to lift and/or move up to 30 lbs. nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. hershey entertainment & resorts is an equal opportunity employe stooping="" frequent="" (34-66%)="" bending="" frequent="" (34-66%)="" sitting="" frequent="" (34-66%)="" standing="" frequent="" (34-66%)="" walking="" frequent="" (34-66%)="" this="" job="" requires="" minimal="" visual="" requirements.="" able="" to="" distinguish="" unlike="" items,="" detect="" motion,="" and="" distinguish="" color.="" this="" job="" requires="" a="" good="" sense="" of="" vision="" (either="" corrected="" or="" uncorrected).="" visual="" ability="" to="" operate="" moving="" equipment="" such="" as="" a="" car,="" truck,="" golf="" carts,="" etc.="" this="" job="" requires="" the="" visual="" ability="" to="" view="" work="" at="" distances="" of="" approximately="" 5="" feet="" (operation="" and="" adjustment="" of="" machinery).="" this="" job="" requires="" the="" visual="" ability="" to="" perform="" detailed="" work="" at="" close="" distances="" (computer="" screens,="" accounting="" ledgers,="" using="" measurement="" devices).="" this="" job="" regularly="" requires="" verbal="" communication="" of="" detailed="" information="" to="" others="" either="" by="" phone="" or="" in="" person.="" must="" be="" able="" to="" speak="" and="" read="" the="" english="" language.="" substantial="" movements="" (motions)="" of="" the="" wrists,="" hands,="" and/or="" fingers="" (repetitive="" motion).="" the="" position="" is="" subject="" to="" hazards.="" includes="" a="" variety="" of="" physical="" conditions,="" such="" as="" proximity="" to="" moving="" mechanical="" parts,="" moving="" vehicles,="" electrical="" current,="" working="" on="" scaffolding="" and="" high="" places,="" exposure="" to="" high="" heat="" or="" exposure="" to="" chemicals.="" the="" position="" is="" subject="" to="" both="" environmental="" conditions.="" activities="" occur="" inside="" and="" outside.="" the="" position="" is="" subject="" to="" outside="" environmental="" conditions.="" no="" effective="" protection="" from="" the="" weather.="" the="" position="" is="" subject="" to="" environmental="" conditions.="" protection="" from="" weather="" conditions="" but="" not="" necessarily="" from="" temperature="" changes.="" normal="" work="" schedule="" is="" monday="" through="" friday="" (business="" hours),="" but="" based="" on="" operating="" needs="" must="" be="" able="" to="" work="" a="" flexible="" schedule="" including="" days,="" evenings,="" weekends="" and="" holidays.="" required="" to="" be="" part="" of="" after-hours="" on-call="" support="" rotation="" for="" week="" long="" durations.="" physical="" requirements="" include="" sitting,="" standing,="" reaching,="" lifting,="" and="" finger="" dexterity="" need="" to="" be="" able="" to="" sit="" for="" an="" extended="" period="" of="" time="" ability="" to="" lift="" and/or="" move="" up="" to="" 30="" lbs.="" nothing="" in="" this="" job="" description="" restricts="" management's="" right="" to="" assign="" or="" reassign="" duties="" and="" responsibilities="" to="" this="" job="" at="" any="" time.="" hershey="" entertainment="" &="" resorts="" is="" an="" equal="" opportunity="">

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Desktop/Client Support Associate

Expired Job

Hershey Entertainment & Resorts Company