A Desktop Technician II job in Arlington, Texas is currently available through Belcan with one of our Aerospace clients. You will provide information technology customer support for local and remote users.
To be considered for this role, you will need at least five years of experience providing first level support, PC deployment, Microsoft deployment tool kit and Imaging. This is a great opportunity with a growing company.
Desktop Technician II Job duties:
Daily duties include responding to Voice Mail, E-mail, Phone calls, walk-up and remote support
Deliver information technology customer support for local and remote users
Strong Customer Service experience
Taking ownership of issues through to resolution on all appropriate requests
Experienced utilizing a ticketing system to categorize and prioritize end user support requests and service requests to track tickets and provide up-to-date status and information
Instruct users on the use of personal computers and networks
Maintain and update standardized Apple Mac images (including configuration profiles)
Performing asset inventory activities as needed
Participate in Desktop Support (EndPoint) / After Hours On-Call support rotation
High School Diploma or GED
Minimum 5 years experience providing first level support
Minimum 2 years of Apple (Mac) Support experience
Advanced Internet Explorer, Windows 7, 8.1, and 10 knowledge
Experience with Dell Optiplex, Precision and Latitude hardware
Experience in troubleshooting Microsoft Outlook, Word, and Excel and other basic Commercial Off-the-shelf applications
A+ and MCITP Certifications Preferred
Previous experience working in a Department of Defense environment is preferred
If you are interested in this Desktop Technician II job in Arlington, TX, please apply via the apply now link provided. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises.
We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.
Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.
The Kemtah Group